I’ve tried a power supply and cable that normally powers a pi, the cable that came with the hub with a usb wall outlet and with the adapter and usb cable in the box
One cruel path that bad hubs can take is via Amazon. Hubitat has obligated Amazon to send all returns back to Hubitat.. but Amazon doesn't always do that and one broken hub might make 2-3 round trips before it actually gets returned to Hubitat.
If that wasn't cruel enough, Hubitat did get a returned hub once that was actually a SmartThings hub. There's a picture of it somewhere on here but long enough ago I can't find it.
I am very sorry to hear that you're having problems getting started. Please create a warranty case, if you didn't do so already, by visiting the above link and someone will expedite a replacement as soon as possible if necessary.
I even looked through the devices connected to my network looking for the MAC address to see if it was connected, just no light.
Honestly I’m not sure what first impression having to file a warranty claim on day 1 is when I wasn’t entirely sure this was the hub I wanted to migrate to… but I don’t think it’s very good.
If I go through warranty and replace the hub can I even still return it later? Does my return period reset since Hubitat has a pretty slim window to begin with?
I understand your frustration and I'm sorry for your less-than-stellar first impression. I have 5 hubs* most have been running nonstop for a year or more, and the hardware has always been 100% reliable. I do keep them on a UPS and make sure they have plenty of air flow, but no special treatment other than what you would give any piece of computing equipment. And while hardware failures do, of course, occur, reports of them are pretty rare. I would definitely encourage you to give it a second chance!
*Yes, 5 is excessive. The vast majority of the user base gets along fine with just 1. In my case two are purely for testing. Two more manage specific integrations and functions. And one does all the work!
And I might add the fact that @bobbyd is on answering questions at 5am his time on a Saturday... hey that's pretty good!
That doesn’t exactly answer my question. I want to know if I can still return a hub that has been replaced under warranty, not if the replacement hub has a warranty.
Also, I checked on your case and looks like your replacement is on its way. We are very sorry for the inconvenience. Please don't hesitate to reach out if you have further questions.
While the first impression matters, the long term experience is what matters most. Once you have a hub up and running, I recommend starting slow and taking your time to fully explore the power and flexibility that Hubitat Elevation provides. If you are coming from a different platform, please check out this community Wiki post:
Thank you. I did see the emails a few moments ago about the replacement.
I appreciate your availability and quick response on the forum. I had read through that getting started post already, and have been reading a lot more posts now having made an account.
Fingers crossed the replacement arrives quickly and in good working order.