New hub, diagnostic page works, UI does not

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1

Hi all -- brand new hubitat owner planning to migrate from smart things, and unfortunately things are off on the wrong foot (which could be my issue).

Basic info:

  • Static IP / DHCP reservation assigned in router
  • Hubitat hub picks up reserved IP address
  • Blue light is shown on hubitat hardware
  • I can ping it on my network
  • I can load diagnostic page in a web browser using 192.168.2.160:8081
  • I can discover the hub using the 'advanced' method in portal dot hubitat dot com (after identifying my subnet to search in)
  • clicking on the image in the portal to load the UI, or going directly to the private-ip does nothing... specific error message follows

(Firefox below, though no other browsers work either):

Blockquote

This site can’t be reached

192.168.2.160 refused to connect.

Try:

ERR_CONNECTION_REFUSED

Help or tips appreciated!

2

Contact support. I think you need a replacement. The platform isn’t loaded.

Tagging @bobbyD

P.S. Welcome - and sorry about this!

1 Like
3

Thanks, bummer, but I thought so as well after going through the basic troubleshooting. I just ran a port scan on the device and it's not listening on port 80, just 8081. Will wait for support to respond.

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4

Would recommend you email them and get a ticket going.

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5

Welcome, please check the private message I just sent you.

2 Likes
6

Getting exactly the same issue here with my brand new C7. Have logged a support request already.
@aaiyar I expect I have the same issue as the user in the OP.

7

Tagging @bobbyD

8

Sorry to hear that. I remember how frustrating it was. If it’s any consolation, it’s worth the wait. I’ve moved over about 80% of my smart things devices and automations (around 140 physical / virtual devices ) so far and I’m one happy convert.

Most helpful device along the way was a Z-stick for quick exclusion of zwave devices. If you don’t have one and have a lot of zwave, order one while waiting. It’ll save you a lot of time when yours arrives!

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9

Agreed. As an alternative suggestion along the same lines, aeotec minimotes work great for this also. And other zwave remotes like the ones made by Remotec.