Hello, new to hubitat here. Setting up a BNIB C8, unable to discover the device and the led remains blue always. I have tried pressing the button for 7 seconds already, ethernet connection is confirmed working properly. Is there a way to attempt to connect this via wifi, or anything else I should try?
Blue means the device booted up, but the hub's main UI/platform aren't loading. You should be able to access the hub via the hub diagnostic tool at:
hubIPaddress:8081
You should be able to find your hub's IP address on your router.
Once you have access via the diagnostic tool there are options to troubleshoot your situation.
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I have access to the router and the device is not obtaining an ip, I can see the mac in the switch config menu but no luck finding an ip. I tried the network reset process holding the button for at least 7 seconds, the unit never blinks or reboots and stays blue. Power cycling the unit didn't work either.
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If you are having this issue out of the box, please be sure to create a warranty case by visiting the following page. You may be dealing with a hardware malfunction:
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