I believe I received a dead c7 device I purchased on prime day. Tried different microUSB cords and wall plugs however to no success.
I submitted a warranty claim about a week ago and did not receive a response. I emailed support@hubitat.com and received a generic automated response.
Running into dead ends since I just would like to use the device and keep my prime day discount instead of returning via Amazon and having to repurchase at the current price.
After some researching I did read that this was a common issue with the C7. I don’t have a big home so I didn’t want to spend the extra on a C8 but at this point and the fragileness of the C7 microUSB connection, should I just buy the C8?
I don’t think DOAs have ever been a common issue for any generation hub.
But, it can happen, of course, and the micro-usb connector has been implicated on hubs prior to the C8.
In addition, there was a temporary issue with their warranty submission form page, about a week ago, so it’s possible the staff didn’t receive your request. You might want to re-submit, and I’m also tagging @support_team here.
As @marktheknife wrote, there was an issue with the warranty page on the support website that was resolved recently. Just to confirm - you did use the support website to submit this claim, correct?
To echo @marktheknife again, this is not at all common. I have purchased four C-5 hubs, and three C-7 hubs (all of which have the same microUSB connector), and haven't had this experience on any of them.
That was my initial attempt this morning before posting this topic.
Unfortunately, Amazon informed me my only option is to do a refund as it is “Sold by Hubitat” and Amazon was only responsible for the “shipped by” thus an exchange was not an option.
