New app on android same problems - no notifications?

[user236]

Did somebody figure how to make notifications work on your app? I saw some suggestion, like burn down your house, router, wifi, phone and start from scratch and then maybe, but besides those any useful advise? It is like you are buying a new phone and the SMS does not work....crazy a?

[bobbyD]

Go to More page, then App Settings and press Refresh, if that doesn't fix it, please send me your hub id in a private message. By the way, your house, your router, or starting from scratch will not fix the problem.

[user236]

Any help here?

[jtp10181]

Follow this process:

@jtp10181

In order to force the app to ask you to pick a new device (or create a new one) you may need to edit the DNI of the existing one (on the hub side).

• Go to devices on hub and open the device page for your mobile device.
• Scroll down and click the edit DNI link.
• Add something like _OLD to the end of it and save.
• In the Mobile APP tap your hub name on the home screen then "Switch to another hub".
• Select your same hub and then it should ask you to select a device, DO NOT select the existing device, create a new one.
• Back on the hub go to the newly created mobile device and send a test notification.
• If the test worked, use Settings > Swap Apps to swap your apps (notifications) from the old to the new device.
• Once you are satisfied this has fixed it, you can delete the old device from the hub.
  (verify it has the _OLD DNI so you don't delete the wrong one)