I completely agree, and I sincerely apologize for the inconvenience. We’re currently rebuilding the backend of our store to permanently resolve these issues and ensure a smoother experience moving forward.
While this seems a harsh measure, it was necessary to be implemented because currently, our payment provider does not allow reprocessing of failed payments, even after an updated payment method is added. As a result, the account would be placed on hold and unable to renew or resubscribe, which would interrupt the service coverage. Canceling and allowing a fresh subscription ensures continuity and prevents the account from becoming locked in that state.
The good news is that this process will no longer be necessary once we complete the development of the new store, which will give us much more flexibility in managing subscriptions and payment retries.
