Native UniFi Protect Integration Error: Unable to determine the current character

Attempting to configure the native UniFi Protect integration for the first time:

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When I click Update:

What version of the UniFi Protect app (on your UniFi console) are you running? You can find this under the Settings (gear icon) page in the UniFi Protect app, either the web interface or in the mobile app and possibly other places. Here's an example:

Screenshot of UniFi Protect settings page with Protect app version highlighted

Looks like I'm not at the required 5.3.38 version :frowning:

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Yeah, that looks like the problem. You should be able to upgrade if you wanted to use the integration (not sure UniFi has cut off support for any hardware yet), although I know some UniFi users are hesitant to touch anything that's working.

Whats the deal with the 5.3.38 requirement? When would 6x be supported? It has features i would like to use but they don't work. I assume it's because I'm at the latest version of hubitat.

The problem before is that the version was too old, not that it was too new. Version 5.3.38 is the minimum.

Version 6.x is supported now (and you can see I was actually running it, from my screenshot, when I replied above).

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Moving rule help discussion to new topic:

2 posts were split to a new topic: Help writing rule to notify when UniFi Protect camera offline