My New C8 Pro Arrived Already Registered to Another User

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1

I recently purchased a new Hubitat C-8 Pro and went to install it about a week ago to migrate my existing C-8 database. During setup, I discovered that the C-8 Pro is already registered to another account, which prevents me from registering it to my own.

I attempted a soft reset on the hub, but it still shows as registered to someone else.

Could support please advise on how to resolve this and release the hub so I can complete setup? Thank you.

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There is a factory reset you can perform to remove any previous owner’s data. That said, I would be very interested in understanding how this situation occurred, as hubs sold as “new” should not contain any prior data.

If this happened due to an error on our end, we’d like to investigate further. I’m sending you a private message to gather a few additional details about your purchase so we can look into this more closely.

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3

Hi Bobby,

Here's my order # 52387. I have the MAC address of the new C8 Pro, not sure if I should put that over the forum though. I can email you directly with the MAC if needed.

Shawn

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4

Thanks, checking. See the notification in the upper right, I sent you a private message where you can share your hub's MAC.

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