My email address seems to be locked-out. Help!

If I try to reset my password, I get a message indicating that there is no account associated with my e-mail address. If I try to create a new account, I get a message indicting that there is already an account associated with my e-mail address. So, I do not know how to proceed.

(To make this post, I 'borrowed' someone's email address.)

Thx.

Please create a case by visiting the following page. Select "cannot create account option". We would be happy to further assist:

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