You missed a step where you set the people up.
- Open “Home” app.
- “Automation” tab.
- Top right corner select “Add Automation”
- Click “People Arrive” (and “People Leave” for your exit automation)
- Click the “i” beside “Anyone Arrives” and select just 1 person (do this over and over for each person you create an automation for). Hit “Next”.
- Scroll to the bottom and choose “Convert to Shortcut”.
- Follow the directions above.