Mobile App Log Out - Bug Fix/Feature Request

[flotsam1]

I have seen a number of threads over on the Mobile App section of the Community (including the one below), and it would seem there are a lot of folks that are irritated by this Mobile App behavior. The App would randomly log users out. In my case I rely on critical notifications being texted to my (Android) phone, so if the App logs out then those notifications are lost!

Since I have not seen any Staff response to those posts, let's make it official:
Please consider this a request to fix this log out bug, or alternatively consider it a feature request to stop that behavior.

Mobile App - Signs Users Out

I would appreciate it if every time the mobile app updated in the background it didn't sign the user out. It breaks presence detection on the family's phones each time it is updated and there's no indication that they have been signed out since they don't use the app for anything else.

[flotsam1]

Here is another thread on same topic:

Getting logged out every day

On the beta mobile app, with a Galaxy S9 that is running Android Pie. Almost every day (5+ times a week), the app logs me out, and subsequently stops presence sensing.

[gavincampbell]

Just happened to myself today.

I'm running the latest beta on the latest iOS version and it logged me out.

[flotsam1]

• @bobbyD

[flotsam1]

@bobbyd @bravenel
Gentlemen,
I have not seen any response/acknowledgement from Hubitat to this request, nor the threads referenced above, nor my email to support (case number: 15300).

This App behavior has been reported since Aug, so we can assume that you are aware of it. Please advise.