My original C-4 hub was unresponsive and will not boot. I unwrapped a C-5 hub and booted it up and choose to restore from a backup during the boot/setup process. This resulted in an Error 500. I accessed the hub via :8081 and did a soft reset went through the setup process and then choose to update the hub. After roughly 30 minutes the new C-5 had still not found an update. Using :8081 again, I selected a full reset which has been processing for at least 15 minutes now.
It sounds a lot like it has no internet access.
Your network configuration is unknown, but is it possible the C-5 is on a segment that doesn't have access? Did you reserve an address for the C4 and then get the C-5 to use that same address? (Since you know that worked.)
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@csteele I updated the DHCP reservation to include the MAC from C-5, so yes it's using the same IP as the C-4, with the C-4 seemingly bricked it made sense. My network setup is flat and doesn't have any restrictions for outbound traffic.
Have you run a Network test to confirm?
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Is there an option to run a ping from the hub?!?
After forcing a time sync, I saw a notice that an update was available and it has been downloaded, so on and is rebooting now. The hub was at 2.1.5.124 and I assume is updating to the latest.
Not sure v2.1 had Ping, Can't remember that far back 
However, it does now 
Settings: Network Settings and along the top is some stats, including a link to the Network Tests.
Time Sync.. yea, that's an important item I always forget when handing out advice.
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Okay, the hub is at 2.3.4.150 and I found the Network Tests, thanks for the tip. The C-5 is notably different from the C-4.
I'll leave this open in case something else pops up, and update when I'm done.
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Made a backup of the new hub and promptly restored it instead of the last backup of the new C-5. All the devices, rules, apps, dashboards, apps code were restored as expected, moving onto restoring my Z-Wave and Zigbee devices.
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