C8 hub I configured for a friend at my house. Took it to him today. Hooked up ethernet cable, configured WIFI due to location issues. In his router I set up a reserved IP using the macid on the unit.
After re-booting, etc. Could not connect to hub. Searched router for macid. Couldn't find it. Went to remote admin and hub showed up. Under hub details it showed the macid correctly. But the IP was totally different. Went back into router and that IP showed a different macid. thus a different IP.
So apparently there are 2 different macid's in the hub. One for ethernet and one for WIFI. But nowhere does the WIFI one show up. And in the hub details it doesn't apparently show the correct one. It did show the wifi connection and the wifi name.
Maybe the hub UI prioritizes showing the Ethernet MAC because it’s used for other things, like logging into the diagnostic tool?
Either way, if you reserve an IP address for a device’s Ethernet card, its WiFi card will always have a different MAC address and will be unaware of that DHCP reservation.
Look in the router’s settings page to find the hub’s IP address and MAC address while connected to WiFi so you can make a new DHCP reservation.
I agree with all you say, but the macid should show up somewhere on or in the hub setting. Without remote admin I could never have found it. Looking in the router would not help if I don’t know either the Mac or the ip.
It is made to be easy for people who are not up to speed on home networking. They would not even know what a MAC is or what to do with it even if it was provided.
I wasn't aware that when connected via Wi-Fi the Details page still displays the Ethernet MAC. I've never actually had any of my hubs connected via Wi-Fi so hadn't run into this. I can see how that got you turned around a bit.
Yeah, I kinda guess my main gripe is that the MAC isn't listed anywhere. And when it's connected to WIFI the mac shown in Hub Details should be the WIFI mac.
Maybe something they should look at in further updates.
