I have ATT fiber internet and ATT Uverse TV which have been having an unusual number of “hiccups” (i.e. dropping and immediately coming back up) lately. I would like to be able to report the date, time and total number of hiccups to ATT.
Can anyone suggest any method, device or app that could log to a text file each time the internet and/or iptv service hiccups?
A power meter sensor might work for the iptv service as the main tv receiver/dvr restarts itself whenever there is a hiccup. But would not work for the fiber gateway as internet hiccups don't cause the gateway to restart itself. I have used an EzOutlet2 in the past to restart the gateway when internet connectivity was lost but have disconnected it because I think it was excessively flooding the network with data. It was a dumb device that did no logging of its own.
I have used Netlogger Pro for this purpose on a Mac. It's also about $10 and available in the Mac App Store or https://networklogger.net. I don't think it is available for Windows.
This is a pretty basic GUI tool you can run from a Windows machine that will give you a chart. You can even use loaded pings to help simulate real traffic. Also has an option to export to CSV.
Does anyone have experience with the Keep Connect?
For the Uverse DVR, I am thinking that perhaps a Zigbee outlet with power monitoring capability may be used in a Rule that logs to text file whenever the DVR power is quickly ON-OFF-ON.
Does anyone use a similar Rule that monitors a quick change of power level?
Example: (note: substitute DVR for sewing machine lamp below)
There is an HE app called Web Pinger. My assumption is that you'd want to use the data to get a support case opened with AT&T. I had an issue recently when I was seeing major latency spikes. Luckily, I have a UDM Pro with its own web monitoring and chart and was able to use that to show proof of a problem on their end. Less than 24 hours after I opened the ticket, they resolved whatever the issue was. Might be worth assigning a device to run the tool I linked above for a day or two just to show the service is dropping.
The Kasa outlet lineup is pretty cheap and been reliable for me to monitor for power changes. I have the KP125s on mine and the wife's bedside phone chargers. I have a rule that changes polling to 30 seconds at night to wait for us putting our chargers on. Before that, I had polling at one minute intervals all the time without issue.
