How can I log everything? Im having issues with my C8, just going off line. (no access to it), only power cycling gets it back online
I need to figured out why
I suspect it will be more a case of working through some of the symptoms and setup here that may be the most help.
Can you explain a little more about the hub setup? Are you using Wi-Fi or an Ethernet connection? Do you have an IP address reserved on your router?
When you say your hub is not accessible, how exactly are you trying to access it? Does the light on the hub remain green when it is inaccessible?
using wifi, no the router is a public router that i have no control of. I have been having issues with loosing remote access. The C8 is on a rental condo. We use theC8 to remote monitoring doors and AC
I added a RM rule to reboot if it looses internet connection after 15 mins. I thought that was the issue. Then it happened again. Im not at the location of the C8, I have someone renting our condo, and they rebooted it for me yesterday, It ran for 5-6 hours then crashed again, I had them reboot it and now I have access again
I was at the condo a few weeks ago, when I added the reboot when it looses the internet connection, I tested 10-20 times, and the logic work flawless. Then later it locked up again, and we just rebooted it yesterday and now trying to figure out what going on
I also monitor the memory and reboot if it gets low, but it does not get low on memory, currently free Memory is 549308, Currently running version: 2.3.9.143
To answer your original question, there is no "log everything" option or switch that you flick to start logging everything, particularly when it comes to Apps. For Devices there is the Preference Manager built-in App you can use to adjust settings for Device en-masse, but even they can use different settings to control logs, mostly custom / Community one's deviating from some of the norms.
All that said, my suspicion is that Apps / Devices on the hub are less likely to be involved and it is likely more to do with the networking situation. I'm not sure how much of that would be logged as it is happening... though there may be some custom drivers that may be able to provide some insight... I'm not sure.
I would suggest seeing where this conversation goes for a while, but it may pay to post under a topic title more directly related to the issue you are experiencing, to see if you prick the interest of some of the network engineers and enthusiasts around here.
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ok, I just contacted my guy at the condo, when he arrive yesterday, prior to rebooting, the LED on the hub was RED, this morning before he rebooted he was not sure, he didn't notice any LED on, but not sure however. But I know now to check the status of the LED before reboot
Do I just rename the post?
Hmmm, red doesn't sound good.... It may be worth trying to do a soft reset, but that might be hard if your renters don't have access to do that...
Any thoughts @bobbyD ?
That would be another option... I think with a few of the more recent details you've given and me tagging support, probably seems unnecessary to create a whole new topic now.
My renter does have a laptop, and he does know how to browse to the hub if needed.
But first, what would a soft reset do that a hard reset does not?
Could I have corrupt database?
When It works, It works great. It just randomly goes offline. Sometimes it stays online for weeks, sometimes just a few hours
FYI - I own (3) Hubs, (1) C7, and (2) C8s. My others work flawless, all located on different networks, not at the same location
To be honest it was a lazy suggestion on my part. Was probably thinking out loud more than anything, Probably best to get some input from other more experienced than me.
The hub not being accessible lead me to think it was more to do with your network arrangements, but with a red LED, that indicates that the system has at least been shut down (I believe). It could be useful to check the Hub Events tab at the top of the Logs page to see if there is anything listed there to indicate if some app / device has initiated a shut down.
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A red led means the hub was shut down. I've never seen a hub shutting down on its own before, but it could be that you are dealing with some sort of hardware malfunction. If you didn't do so already, be sure to create a warranty case by visiting the following page so we can further investigate if your hub needs a replacement, or if there is something else that is shutting down the hub:
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well, I bought another higher amp rated USB-C power supply, to rule our the power supply. It's on the new power supply, I'm waiting to see what happens
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well the c8 crashed last night even with the new usb-c power supply
its offline, i'm waiting for the renter (the guy onsite) to reboot the C8. Thats only way it will come back online. It always required a hard power cycle. It must be an hardware issue with the C8 itself
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