Linking with Alexa

Anybody know the secret to linking with Alexa. I have been trying for 2 days and getting "Linking Unsucessful" over and over and over. I see my hub in the portal but have no clue what is wrong. Thanks.

there are two Alexa Apps

Amazon Echo App
Amazon Echo Skill

ONLY install the SKILL. The APP is for countries where the Skill has not yet been approved.

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Here's the doc for the Alexa App
Here's the doc for the Alexa Skill

If neither of those help, don't suffer in silence. Contact

Thanks. Have been through both documents ... I never get to the point of selecting my hub ... so I contacted support.