Kwikset SmartCode 914 Lock doesn't communicate back to the Hub

don8 · February 9, 2021, 5:34pm

Yes
The lock just kept re-locking every few seconds with no response back.

I noticed in the log that every time it locked the door it gave a different report in the log- locked and unlocked Back and forth even though all the events were lock events.

don8 · February 9, 2021, 5:37pm

The virtual lock has been installed and is providing some information back to the virtural event log from the lock.

It’s still does not do it all, when the door is locked by pressing the lock button at the top of the keypad The the door locks but does not report back to the virtual lock event log.

It does however report back to the actual door lock event log. But the event message is unknown. It doesn’t know if the door is locked or not locked.

thebearmay · February 9, 2021, 7:40pm

Hmmm... might be time to bring in @jwetzel1492...

don8 · February 9, 2021, 9:23pm

How do I bring in @jwetzel1492...

thebearmay · February 9, 2021, 9:29pm

The @ symbol in front of his user ID will put an alert flag on his profile with a link to this conversation.

don8 · February 9, 2021, 9:44pm

I take it then thatyou have already done it.
Thank you

Ken_Fraleigh · February 9, 2021, 10:28pm

This seems very strange. Did you get this on Amazon warehouse deals? If you’re referring to the device fingerprint when joining, that is information sent by the device to the hub. I have the zigbee version, but I’m sure the z-wave one should still identify as kwikset.

don8 · February 9, 2021, 10:46pm

I got it on Amazon but not for any deal as a Z-wave Kwikset lock.

I have uninstalled and reinstalled included/paired it a few times and always shows up as Schlage FE599/BE369

Ken_Fraleigh · February 9, 2021, 11:01pm

What does it say on the bottom of the device page?

thebearmay · February 9, 2021, 11:08pm

The 914 fingerprint must be close to the Schlage as that is the one it always pairs with, but works a lot better with the Generic Zwave driver.

don8 · February 9, 2021, 11:27pm

Device Data

zwaveSecurePairingComplete: true
S2: 128
deviceId: 1088
deviceType: 3
manufacturer: 144
inClusters: 0x5E,0x72,0x5A,0x98,0x73,0x7A
secureInClusters: 0x86,0x80,0x62,0x63,0x85,0x59,0x71,0x70,0x4E,0x8B,0x4C,0x5D

jwetzel1492 · February 10, 2021, 4:03pm

Hahaa! It's like the Bat Signal!

Unfortunately I'm attending a funeral today and traveling back home tomorrow, but I'll check in and see if I have any thoughts then.

(Although my best recommendation with the kwikset locks is always to change out the z-wave card inside for a zigbee card. The zigbee ones are way way more reliable.)

don8 · February 10, 2021, 8:12pm

How do I get a zigbee card in Mexico.

don8 · February 20, 2021, 3:23am

Hi everybody, thank you for all the help in trying to figure this out.
I have now with the help of all your communications been able to get everything working.
Thank you for your patience and helping me get through this.

nfd0800 · March 17, 2021, 4:01pm

Thank you so much for this information. Easy to follow and successful implementation! One question: I have the original Kwikset locks on one of my dashboards next to the new Reliable locks so I can compare. This is trivial, but I noticed on the dashboard tiles the battery does not have a "%" after the battery percentage number. Is this a setting I can change or is this hard-coded? Thanks again,
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