Kwikset Home Connect 620 < - Not Updating Status But Works Fine.
So this has been a thing for awhile now ,, Not Updating Status but works fine.
Goto the device page and the lock works lock/un-lock no problems.
But it never updates its status. So none of the apps and dashboards work ¯\(ツ)/¯
Its Crazy that it still locks/un-locks fine so its working only updates do not.
What's even weirder .. works fine for a long time then just stops.
Hub Rebooting/Hub Power off/data base rebuilds/driver changes/lock battery removals Nothing seems to work ¯\(ツ)/¯
Then after doing all the above several times .. it starts working again ¯\(ツ)/¯
I am using the generic z-wave lock driver. I wonder if it has a problem?
Is there a better driver ? Different Driver ? Or anyone have a suggestions ?
Have you resolved this? I seem to have a similar problem. It keeps updating the battery level (at random intevals) but never updates status (re: locked/unlocked).
It has been previously reported that batteries can be one cause, despite the indicated level.
Using my old C7, the threshold for this behavior was around 70% reported battery. Limited data points with my C8-Pro but getting to lower battery levels (50% on one right now). I can only speculate that the better antennas help.
Thank you! Batteries were 79% and began operating erratically. Replace with AAx4 (Amazon Basics) batteries: 100% power and works as expected! Original batteries were a few months old. Hopefully, these will last longer.
-Bob
I’ve been using Duracell copper tops for years. The locks behave all the way down to 30%. I have 5 Kwikset 620s. I use a HSM rule to change batteries at 40%.
My gut feeling is that this depends a bit on signal path. I only have two units, so not very scientific. One connects directly and with a strong signal. It exhibits longer battery life and continues working reliably at lower reported levels (50% and going strong).
The other routes through one or two other devices. Reported level dropped a bit faster and started acting goofy by 55%.
Regardless, the quick FAQ for all Kwikset 620 questions is, connect via SmartStart and replace batteries when they fail to report. Probably 10 different threads on these two topics.
