Issues Migrating from Wink Hub 2.0 to HE hub using Orbi RBK40/AC2200 Mesh Network

Adding this thread for those of you who might also be migrating over from Wink Hub to Hubitat, who are also using an ORBI Mesh Network.

Here's my Network config:
ISP - Spectrum / Charter / Hitron Modem+Router:
Wireless Mesh: Orbi RBK40 - AC2200 Base + 2 Sats
(1) Wink Hub 2 / v4.3.60
(6) GE Link Bulbs
(4) Cree Bulbs
(2) Quirky + GE Outlets

With Wink now charging $4.99 p/month for cloud service, I'm looking got migrate out of Wink ecosystem. Currently testing out 2 alternatives: (1) Hubitat Hub ecosystem and then possibly (2) HomeBridge on Raspberry Pi. Hopefully the Hubitat will be all I need.

Received the HE yesterday and connected it to an open cat5 port on my Orbi Router. Here's current issue I'm running into:

  1. HE hub showing solid blue light after plugging in.

  2. after navigating to portal.hubitat.com >> Find Hubs > autodiscovery mode, it took forever and would locate the HE hub on the network.

  3. Opened up Orbi admin to locate Hubitat hub and founf the IP address

  4. Went back over to portal.hubitat.com and typed in the hub IP address

  5. It did then locate the hub and the icon showed up below.

  6. clicked into the icon and then received
    This site can’t be reached
    192.168.1.xxx refused to connect.

  7. So I'm currently stuck at this point in the process of tring to setup the he hub.
    will report back any solutions that help.

  8. I read about connecting a switch directly to the modem/router, so that arrives tomorrow. I bought a Netgear gigabit and also a TP-Link 10/100. Will try both. Looks like 100 max on port speed, so probably will start with the TP-Link.

Any suggestions to proceed with Setup of HE Hub?

What the color of the LED on the front of the Hubitat? Is it red, blue, or green?

As mentioned in my #1 item, it is blue. Tried unplugging many times. Also submitted a support ticket, but have not received a response back from support yet.

Received the HE yesterday and connected it to an open cat5 port on my Orbi Router. Here's current issue I'm running into:

  1. HE hub showing solid blue light after plugging in.
  2. after navigating to portal.hubitat.com >> Find Hubs > autodiscovery mode, it took forever and would locate the HE hub on the network.
  3. Opened up Orbi admin to locate Hubitat hub and founf the IP address
  4. Went back over to portal.hubitat.com and typed in the hub IP address
  5. It did then locate the hub and the icon showed up below.
  6. clicked into the icon and then received
    This site can’t be reached
    192.168.1.xxx refused to connect.
  7. So I'm currently stuck at this point in the process of tring to setup the he hub.
    will report back any solutions that help.
  8. I read about connecting a switch directly to the modem/router, so that arrives tomorrow. I bought a Netgear gigabit and also a TP-Link 10/100. Will try both. Looks like 100 max on port speed, so probably will start with the TP-Link.

A small number of hubs left the factory without the platform installed. This is what you need to do to fix it:

  1. You will be performing a factory recovery. From your Orbi (or Advanced Discovery under portal.hubitat.com) find out the IP address for your Hubitat Elevation, termed yourHubIP below. Then, go to:
    http://yourHubIP:8081/factory/recovery
    and click "Start Factory Recovery" (replace yourHubIP with the IP address of your HE)
  2. Once the factory recovery is completed, shut down your Hubitat (using the menu) and unplug it for 30 seconds.
  3. When the hub comes back up again go to the following page to register your hub. It will also download a brand new copy of the platform.
    portal.hubitat.com/portal.html

Please note there are no progress messages while a new copy of the platform is downloaded and installed. Give it at least 20-30 minutes.

Thank you for the help!

  1. You will be performing a factory recovery. From your Orbi (or Advanced Discovery under portal.hubitat.com) find out the IP address for your Hubitat Elevation, termed yourHubIP below. Then, go to:
    http://yourHubIP:8081/factory/recovery
    and click "Start Factory Recovery" (replace yourHubIP with the IP address of your HE)
    --->SUCCESSFULLY COMPLETED

  2. Once the factory recovery is completed, shut down your Hubitat (using the menu) and unplug it for 30 seconds.
    ---> There is no "menu" visible anywhere after recovery is completed. So I just unplugged for 30 seconds.

  3. When the hub comes back up again go to the following page to register your hub. It will also download a brand new copy of the platform.
    portal.hubitat.com/portal.html
    --->I only receive the following message.
    ### Hubitat Elevation List

Click on your location name link to connect to your Elevation hub. Register your hub to the cloud to make it available.

NOTE: Must be on the same LAN as your hub to connect to your hub. Also, please make sure the ethernet cable is plugged in to your hub and network prior to powering up the hub. If hub does not show up here, please unplug your hub from wall, check the ethernet connections and power your hub back up.

**Do I have to register prior to the new copy being downloaded or it just happens at the same time?

**

@csteele just posted the procedure with screenshots:

Thanks. I've tried these steps as well and it's DOA. I've requested a new unit be sent via support, not heard back yet. I'll send the DOA unit back and try another one. Please help asap @bobbyD

Received my replacement hub today (3 days to receive) which was great, plugged it in and no issues at all. Thank You @bobbyD

Took no time to setup and already begun transitioning over devices. Looking forward to customizing a dashboard and getting them all setup on previous Wink hub schedules.

3 Likes