I have not had many of the problems that others have experienced with it. It has performed rock solid for me with ST first and then HE.
I was going to find a Zigbee module for it before I gave up on it. I have had no luck with that. I didn't think about calling Kwikset. Maybe I can talk them into sending me a Zigbee module
I've got a repeater/beaming plug device that will be here anytime. Will place it about 4 feet from the lock and see if it starts back up.
It has worked flawlessly for a month and half at its present location without any issues. If this doesn't work, I am going to go with the ZWave radio has failed. I may try to find a Zigbee radio to put in it or get a Yale or another Schlage lock to replace it.
I believe that's a more robust unit with an upgrade slot, where you can change the module.
Pretty sure the 910 lacks that and it's soldered right onto the board.
I don't have access to any type of module on my 910.
EDIT: I see he says it should work with 910, but I don't know how...
I have 5 Kwikset locks - 4 910's and one 914. Within the last two days, all five have quit responding to HE. They neither update their status nor does HE operate them. I did a Z-wave repair to no avail. I did a factory reset on one (press B button 9 times) then re-discovered it. Still no love.
I noticed when I send a command to the lock, the red LED behind button A lights up momentarily, so HE is apparently communicating with the lock, but nothing happens. Replaced the batteries, no help.
I can't believe all 5 locks would break at the same time.
After trying a reboot with no success, I completely shut HE down, unplugged it, then plugged it back in. Now the locks are all working fine. I guess a reboot doesn't restart the Z-wave dongle.
I just unpaired, excluded, my 910 from ST. Then paired with HE. Paired right up. But I can't do anything. Can't unlock, lock, or anything. No errors in logs. Not sure where to go from here.
Well, I give up. Excluded it, had to use ST to exclude. Got my hub to 3 inches from lock. Started pairing. Immediately found but stuck on initializing. Rebooted hub, repeated everything. Same result. Tired of messing with it.