One of the things that might have a chance of helping is a published troubleshooting FAQ with info exactly like that, and probably expanded on further. If one already exists, and we aren't using it then maybe it needs updated and us helpers need to be better about pointing users to it (I honestly don't know if one exists or not).
I'm not sure that would really help, but it may give a documented "playbook", if you will, that helpful user ambassadors can point newbies to in order to give them help in a way that is consistent as slightly less ad hoc.
But I do admit, on the other hand, that many users do not want to read anything - even if the Troubleshooting FAQ were super helpful.
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Judging from the number of MyQ posts about the same issue, I agree that is VERY true.
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Yeah, I can't argue with that. The biggest thorn in documentation's side is that people actually have to READ IT.
I think of the Unraid forums a lot. They have some EXCELLENT FAQs, and when new users come in and ask the same question for the 100th time, the regulars all there just post the link to that question # in the faq.
Seems a little cold at first, but is VERY effective in giving out consistent guidance repeatedly.
Yes, there are often follow-up questions/clarifications that still need answers, but that's ok.
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Totally agree. I often don't know when to apply which fix.
The latest surge of new hubs with no software at all, and having to do a factory reset, would be another good example of the need for this FAQ. I don't know how many times the past couple weeks Ashok has "saved the day" fixing this error.
Yes, but that fix was passed on to him by the admins. Him and a numbered few. I was not one of them. I would NOT advise someone to do it personally, although I understand the criteria, So I will continue to tag those that were advised by the powers and let them take responsibility.
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I just wrote this in another thread, before I even wandered into this one (I can never pass up a thread that's in the debate chamber)!
FAQ threads or the ability to sticky oldie but goodie threads (or specific posts) would serve the same goal, I think.
I got accused of that in that thread too! Some serious deja vu today 
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There is a multi-part issue to that.
- I think people are searching (for a change!) and finding that original app first.
- The old app doesn't work, and nobody bothers to read to the end to see that the old app has been superceded.
- Nobody that has access (a moderator?) has noted in the first post in the original (depreciated) app as being non-functional.
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what are the links? that can be remedied easily and respectfully
In a different forum, where I am a moderator, I did a huge FAQ archive thread for things that came up over and over again. I simply made a locked sticky where nobody could post. It contained links out to the various relevant threads. It was easy to manage as you were just collating information and not really creating it. As time moves on, as the topic du jour changes, you just eliminate the old thread and add a new one into the sticky.
It works fine, and requires minimal effort.
I search those forums a lot and find all my questions are usually already answered. I must be one of the few. Unraid forums have a lot of answers.
They do indeed. Very impressive.
A number of times I have searched for something, only to find a post where squid, et al, posted the link to the question in the FAQ - but the FAQ wasn't int the top couple of search results.
All depends on the wording I guess.
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There will always be those users that either won't or can't look up the answer to a question themselves before just asking it for what turns out to be the 
time.
But at least trying to help make the answers easier to find, and easier to point people to the information that already exisys, is better for everyone!
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I'd like to see what you're pointing at with these two posts if you don't mind.
Are there any non-staff users that can edit a post by another user?
I know it's possible to edit the title of a thread to indicate that an app contained in it is deprecated.
But I think only staff can actually change user posts, and I wouldn't expect them to weigh into threads on deprecated vs. active user code. Unless there was an issue of platform instability, copyright or something, and then they'd just delete whatever posts they needed to.
Hmm, not sure about this particular software. I would think moderators could though.
I certainly don't want that power! One extra scotch on a Friday night and it could be devastating to the forum! Lol
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Although it isn't the first post, here is a couple examples:
These seem to come up pretty high in search. I don't know if there are more floating around out there...
There are certain users that have the power to rename and/or re-categorize a topic. However, a high level of discretion must be used when addressing these topics.
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In my other moderator position, I always put in bold: Moderator note: this information may have changed XYZ reason
I did the note only when the original poster did not respond to my request to add a similar note.
Not every mod did this, but I think that adding that a moderator did the edit, and why, helps prevent some (but not all) issues.
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Hubitat’s implementation of discourse seems to recognize some users as moderators, but like @april.brandt said that means you can recategorize threads, add tags or even edit thread titles. But I think that’s about it?
I would settle for being able to make sticky/pinned posts. Although I would never even dream of browsing this forum under the influence of any mind altering substances 
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