Internet down affecting zigbee

[junk7001]

My Internet connection keeps dropping and my zigbee devices are not responding, is the normal?
I'm using a C8

[rlithgow1]

what channel is your zigbee on and what channel is your wifi on? If your wifi is on 20 move it to 25 as there have been issues with it lately. Move your wifi to 6 or below.

[danabw]

@rlithgow1

If your wifi is on 20 move it to 25

Oops... Meant Zigbee above.

[junk7001]

Just noticed that it's my motion presence sensors

[marktheknife]

@junk7001

My Internet connection keeps dropping and my zigbee devices are not responding,

What makes you think these two things are related?

In general, zigbee has nothing to do with your internet connection.

Are you referring to your hub’s connection to the internet?

Or your whole house’s internet connection?

[kkossev]

Make sure your 2.4GHz WiFi and your Zigbee channel do not overlap.

If they are on one and the same frequency channels, both the WiFi and the Zigbee connections will have problems. Usually, it is the Zigbee that suffers more.

[vitaliy_kh]

@kkossev

Make sure your 2.4GHz WiFi and your Zigbee channel do not overlap.

I live in a big apartment complex. There are gazillion of WiFi routers and BT devices around. The entire 2.4GHz spectrum is 100% occupied, no free gups at all. At the beginning I thought Zigbee will not work at all in this super noisy environment. But surprisingly it works and very reliable.
Just another RF mistery.

[jtmpush18]

There are many of us who are currently experiencing Zigbee issues.
No response yet from Support.

Please see the following threads:
https://community.hubitat.com/t/2-3-9-150-zigbee-not-responding-slow-or-misses-actions-c-8/139420

Zigbee issues since upgrade?

My devices were able to be included back into the ecosystem. I did have to include a door sensor a couple of times within a 10 minute period before it stayed connected though. This was a couple days ago. Both of my dropouts were Iris V2 or V3. Like I mentioned, this is probably coincidental for me but am watching this thread and will come back if I have additional issues.

[oldcomputerwiz]

@jtmpush18

Please see the following threads

That must be a thread from the beta area.......

[marktheknife]

The first link in @jtmpush18‘s post above is in the beta category. The second isn’t.

I don’t think there’s enough information in this thread to even begin to assess whether the OP’s issue with some zigbee motion sensors could be at all related to other users’ reported zigbee issues.

[jtmpush18]

My apologies for linking to the Beta area.
I presume that 2.3.9.150 is general release now, and not Beta. Is that correct?

Although many users are having issues with Zigbee on this release, I'm confident that Hubitat support staff is working on the problem, and will fix it as soon as possible.

[hydro311]

@jtmpush18

My apologies for linking to the Beta area.
I presume that 2.3.9.150 is general release now, and not Beta. Is that correct?

True, but when a release is moved from beta to prod, that doesn't "open" access to corresponding posts in the Beta forum or anything like that.

[jtmpush18]

@gopher.ny
Has there been any changes to account for the problems with Zigbee?
Personally, I have a number of devices which just can't seem to pair.
Others here seem to have the same issue.

[junk7001]

It was just my zigbee remotes. I've changed my zigbee channel to 25 and re-added the remotes and all is working, thanks for your help

[marktheknife]

@jtmpush18

same issue.

Same issue? What exactly is the same issue?

Zigbee devices acting up could be due to a number of issues that are user environment specific. And should generally be ruled out first whenever possible.