Hi Hubitat gang! I have 3 hubs in three different locations. Two are C7 but the one that's giving me trouble is a C8 running 2.3.9.201. The C8 has always performed a bit different from the C7s. It's never been as snappy, if the network disconnects because of a network upgrade, a few minutes later, the c8 becomes totally unresponsive, and I had to configure a nightly reboot or else after a few days, it becomes unresponsive.
I've been trying to install the newest platform update recently but it's just going horribly slow. To the point it never gets past 50% because I run out of patience after an hour or so. It should download in seconds (I've tinkered with the auto negotiate settings, doesn't change anything).
There's no extraordinary utilization in the logs.
Do I have a dud? Is there a replacement possible? I do have the subscription Hubitat service.
Silly question but how are you connecting to it? PC, Phone, Tablet? I ask as yesterday I was changing the ethernet cable on mine and when I came back to the PC it would not connect it just said it was not reachable yet my iPad and iPhone had no issues. I rebooted the hub and it didn't fix it then I rebooted the Mac and it connected instantly and yes the Mac was on the correct network. For some reason it just didn't like it. I've had that issue before as well.
That's interesting. Either phone app or computer browser are the same.
I can say that I'm almost always remote from the device and connect to it over the remote web service or VPN into the network where this device lives but I'm sure it's not network related because when the device becomes unresponsive, it also doesn't trigger automation on zwave or zigbee devices.
Do a reboot and check advanced then database rebuild.
If that does not help with the download speed, go to the network settings and change the ethernet port speed, if its on 100 change to auto, if its on auto change to 100.
See if one of those helps. Some switches/routers do not play nice with certain port settings so if you have a laggy UI usually that will help.
As for the hub locking up, thats probably a totally different issue, would need way more information to troubleshoot that.
Thanks for the response. Yep, I've tried those things without success. I really believe this hub is defective since it's been wonky since day one with it about a year ago.
I'm not sure how to start a warranty replacement. Any guidance? I'm under the impression that the incredible Hubitat staff will reach out to me here. .
Thank you. I didn't use that form before because none of the "reasons" in the drop down matches my situation but turns out that's not a required field.
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