I need help with a zigbee button

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1

C7 with yesterday's update.

Hi guys and gals, I am having a problem with a specific scene button. I try to follow the steps. When I go to settings and then zigbee details, there is no selection button for rebuild network. So I get stuck there.
I have a screenshot but I see no where to post it.

The selections available are:
Add device
X disable
View logs
And view device graph

Am I missing something?

Thanks in advance.

2

Hi Paul,

The 'Rebuild Network' button is only available on C-8 and C-8 Pro hubs.

If you are experiencing issues pairing a Zigbee device with your C-7 hub, you can try the following steps:

  1. Remove the device battery and wait for 1 minute before reinserting it.
  2. Reboot your C-7 hub.
  3. Once the C-7 web interface is responsive after the reboot, try pairing the Zigbee device while it is close to the hub.
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3

Thanks, I will try that one too. It could just be the one device, but I purchased them on the same order, go figure. If I still have a problem, I will just send that one back.

4

The simplest way to post a screenshot is to copy it to your clipboard and then paste directly into your forum post.

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5

You just need to join the Owners Group to post images.

Is the button not pairing to the hub, or just not working after it is paired?

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6

G'day Paul,

Probably worth clarifying exactly what you are trying to achieve with the button... And some other details...

Like @chrisbvt posted, are you trying to pair a new Zigbee button device and having trouble doing that?

Also, what manufacturer / model device are you working with?

Re the screenshot, I'm sure others are on the right path getting that working, being a member of the owners group and copying and pasting into a post.

7

OP is a member of the owners group.

2 Likes
8

Thanks. I will give it a try.

The button pairs fine, it is not communicating with the hub afterwards. Push, double tap, and hold do not register. That's ok, I will just send the one back to Amazon.