All of my devices disappeared after power glitches. I have hub protect and remote admin. How do I get help?
Try a reboot with database rebuild - chances are your database is corrupted.
3 Likes
It would also be a good idea to get you a UPS (uninterruptible power supply) and place your hub on it. It will protect the hub from the power glitches like this and then if the outage is substantial you can use Power Outage Manager from HPM to do a controlled shutdown preventing damage.
3 Likes
All of the devices are probably still connected, and it is just the UI not showing them.
If rebuilding database does not fix it, you can do a soft reset from the diagnostic tool, and then restore the most recent backup. It will not touch the device connections, but it will restore the UI so that you can see the devices again.
Edit:
You mostly likely do not need the cloud backup with the device connect data if a soft reset fixes it with the standard backup, but if all else fails you can fall back on that. You probably have a more recent standard backup vs the last cloud backup.
I had a strange experience with a UPS last weekend, I mentioned in another post.
It appears that a USB power bank changed how it puts out power, after that power bank got plugged into a UPS, and whatever changed on that power bank, it now irreversibly corrupts my Hub UI if I plug the hub into that power bank. I should have remove the power bank before adding the UPS, but the reason it was still in-line was that I was putting the UPS in the basement that feeds the line up into the closet where Hubitat lives. I thought it would just give the hub extra battery time in an outage, until I got around to removing the power bank.
That is crazy. Who honestly would have thought that anything like that would have happened? I have three different hubs, and they are all on their own UPS (well other things are on the UPS with them but they are not on the same UPS). I have them plugged directly into the UPS using the supplied power brick that came with the hub, no power bank in the middle. I know there has been some concern that the hub could be a little finicky with the 2 to 12ms time it takes for the UPS to switch from line to battery but to this point I have had not issues with that and have had several power outages. I hate that you had that issue but glad you were able to narrow it down. Hope you can repurpose the power bank for something else and it isn't a loss.
Yeah, the power bank still seems to work fine to charge things otherwise. I still need to plug the hub directly into the UPS now along with the router, but after 6 hours of mucking with soft resets and such last weekend, I just wanted to leave the hub working for the work week. This weekend I need to add the UPS back in.
2 Likes
Thanks to all replies and suggestions. A soft reset and a local backup did the the trick!
8 Likes
Glad things are working. Make sure you're getting a cloud back up though. Local backups DO NOT back up the radio databases. So it's always good to have one. (I do an auto cloud backup every 3 days or after I've added something)
2 Likes
It feels like a good point to make about how best to handle this in the future
2 Likes
How many cloud backups do you like to keep? With the Hub Protect we get those 5. Do you find it useful to have more? Asking because considering getting the additional backup package.
For me 5 is fine. Like I said, typically I back up every 3 days and whenever I add something to the hub. I mean why do I need any more? If something happens to the hub I'm going to take the most recent backup (or second to the most recent if the most recent is causing the same symptoms) I'm not likely to go to the oldest. Again though, that's me.
1 Like
That is actually the same thoughts I had but was considering the extras. I currently have mine set to back up weekly and I do the same thing with taking a backup if I make changes. I have only used a backup one time and turns out that wasn't the issue and I didn't need to use it then.
I think 5 are probably fine for most users too.
I had a bad scare (but a very admittedly unusual one [hopefully!]) during my first hub migration where 4 of my cloud backup were somehow corrupted, and the 5th one finally saved my bacon.
So when Cloud Backups were offered at that nice intro pricing, I jumped on it. I kept my Protect too, so I now have 15 cloud backups. I do one every 3 days.
While I was very grateful that 5th backup saved me that one time, it was 5+ weeks old, and I had to rework a bunch of changes I'd done since. But no doubt that was a heckuva lot better than redoing everything all over!
ETA - I suspect the corrupted backups I had that one time were somehow related to the migration process setup, since ALL of that was very new at the time. I don't worry about that scenario anymore, but I definitely sleep better having more cloud backups 
1 Like
Oh gosh that honestly would be terrifying with everything I have in place. I am glad you had that one because it most definitely could have been worse.
1 Like
Ha, no doubt. I thought I was totally cooked at that point -- I was teeing up the 5th backup convinced it was just going to fail too, but that one came thru... I remember celebrating animatedly - my wife and dog thought I was going nuts.
Some big swings of lows and highs that evening, that's for sure 
1 Like
I am glad to know I am not the only one with these type reactions. The looks I get sometimes.
2 Likes
Okay, so a few silly questions here:
1- How did you know the databases were corrupt? (Asking for info - not for challenging). Did they start to restore and then fail with an error message? Or did they look like they restored, but did nothing?
2- If it was that they failed to restore - wondering if there is a feature request we could where we could verify the validity of cloud database backups
3- If it looked like it restored, did it at least restore the radios? Wondering if a local backup after the fact would have restored everything else.
Edited to add - wonder if a feature request for backing up "just the radios" would be something worth having as well.
TBH, I don't recall any of those details - it was a long time ago and a pretty panic-filled evening
I'm entirely confident it was a combination of just being the the very early days of migrations overall and some level of corresponding operator error. The migration process has since become much more refined and predictable, so this isn't a scenario I'm at all concerned about running into again.
Since I was able to lock in the initial Cloud Backup pricing and my original Protect pricing, I just consider that cost as a cheap price to pay for more peace-of-mind -- I'm happy to pay it.
2 Likes
Thanks! I've now done that.
1 Like
