I moved my hub. Old Zigbee devices no longer responsive. Newly added Zigbee devices work

[Maker]

In relation to my Zigbee devices, I recently moved my HE C-8 Pro 30 ft. from where it was--to a much more central location in the house. This is when things started behaving badly. I also added some new devices (Plug (ID59) 249F; Night Light (ID60) 4AD2; Motion Sensor (ID58) EE41. These all work.

All the old devices no longer work:

• Plug (ID41) DE3C
• Motion sensor (ID44) A240
• Door sensor (ID42) AE6E

All devices are by 3rd Reality.

I am a Hubitat and Zigbee Newb, BTW. Thanks in advance for the help!

By now, I have mashed all the buttons in Hubitat, and nothing seems to work. I've:

• Reset the HE hub - Via GUI and hardware
• Changed Channel from 20 to 25
• Changed power from 8 to 12
• Rebuilt network (multiple times this has been pressed)
• (As an aside, I also changed the device names on all these devices. e.g. - "Plug - 11 - Zigbee - 3rd Reality" - Just a data point here. I can't imagine this makes any difference)

Here is a screenshot of my devices:

Same list under Zigbee Details - The "Msgs" for each non-working device = 0:

Here is my getChildAndRouteInfo:

Child Data:

[Motion Sensor - Pantry, EE41, type:EMBER_SLEEPY_END_DEVICE]

--------------------------------------------------------------------------------

Neighbor Table Entry

[Air Purifier, 249F], LQI:177, age:4, inCost:1, outCost:2
[Night Light, 4AD2], LQI:164, age:5, inCost:1, outCost:1

--------------------------------------------------------------------------------

Route Table Entry

No routes

Per AI, this was interpreted as:

The LQI values (177 and 164) indicate good signal strength for both devices, as they are relatively high (LQI ranges from 0 to 255, with higher values indicating better quality). The age values show how many seconds ago the last message was received from each device. The inCost and outCost represent the cost of sending messages to and from these devices, respectively.

The route table is empty, showing "No routes." This suggests that your network is relatively simple and doesn't require complex routing. All devices can likely communicate directly with the coordinator or through a single hop.

In summary, your Zigbee network consists of at least three devices: a motion sensor in the pantry (which is a sleepy end device), an air purifier, and a night light. The network seems to have good connectivity, as indicated by the LQI values, and a simple structure that doesn't require routing tables.

[danabw]

@Maker

Reset the HE hub - Via GUI and hardware

Can you clarify exactly what you did here?

1. Hardare: There is a small button accessible on the bottom of the hub - that is a Hub network reset. Unless you've modified the hub's network settings it won't have any effect.
2. GUI: Do you mean a Soft Reset, or other action from the Hub Diagnostic tool at [hubIPAddress]:8081? Or ?

@Maker

Changed Channel from 20 to 25

This generally can be a good change on a C8/C8-Pro, won't hurt.

@Maker

Changed power from 8 to 12

May want to put this back at 8 at some point, but leave it as-is for now.

@Maker

Rebuilt network (multiple times this has been pressed)

This won't hurt anything.

@Maker

changed the device names on all these devices

Won't hurt anything.

@Maker

All the old devices no longer work:

So you can't control the plug from it's page in the Devices tab, can't turn it on/off, correct? And the motion and contact sensor don't report status changes, right?

I'd do the following:

1. Turn off the hub, wait for red LED on hub, pull power for 30s, restore power and let the hub boot up. (Full shut-down/pulling power clear the radio, which a plain reboot won't do.)
2. Check status of the original devices to see if they are reporting/working.
3. If not, reset/re-join those three devices to your hub - they will slot right back into their existing device names, and if you have them in automations they will keep working in those automations

Report back w/answers to questions and let us know after doing above actions how things look.

[Maker]

@danabw

Can you clarify exactly what you did here?

1. Hardare: There is a small button accessible on the bottom of the hub - that is a Hub network reset. Unless you've modified the hub's network settings it won't have any effect.
2. GUI: Do you mean a Soft Reset, or other action from the Hub Diagnostic tool at [hubIPAddress]:8081? Or ?

1. Yes. Small button reset was performed.
2. I mean "Reboot" under "System Settings."

@danabw

1. Turn off the hub, wait for red LED on hub, pull power for 30s, restore power and let the hub boot up. (Full shut-down/pulling power clear the radio, which a plain reboot won't do.)

2. Check status of the original devices to see if they are reporting/working.

I unplugged and re-plugged the hub, but that didn't have any immediate effects.

@danabw

If not, reset/re-join those three devices to your hub - they will slot right back into their existing device names, and if you have them in automations they will keep working in those automations

This seemed to have worked, but I did get some Power Configuration failures.

The new getChildAndRouteInfo

Child Data:

[Motion Sensor - Pantry, EE41, type:EMBER_SLEEPY_END_DEVICE]

--------------------------------------------------------------------------------

Neighbor Table Entry

[Air Purifier, 249F], LQI:187, age:4, inCost:1, outCost:2
[Night Light, 4AD2], LQI:165, age:4, inCost:1, outCost:1

--------------------------------------------------------------------------------

Route Table Entry

status:In Discovery, age:0, routeRecordState:0, concentratorType:None, [Hall Closet Plug, DE3C] via [Unknown, 0000]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Air Purifier, 249F] via [Air Purifier, 249F]
status:In Discovery, age:0, routeRecordState:2, concentratorType:High Ram, [Unknown, 0000] via [Unknown, 0000]

[danabw]

@Maker

unplugged and re-plugged the hub

Just to be sure, you did wait 30 seconds before plugging it back in again, correct?

@Maker

some Power Configuration failures

What driver are you using for that device?

[Maker]

@danabw

Just to be sure, you did wait 30 seconds before plugging it back in again, correct?

Pretty darn sure. I can do this again.

@danabw

What driver are you using for that device?

I am not sure if this is the info you are after? Firmware? Software Build?

• endpointId: 01
• application: 33
• firmwareMT: 1233-D3A1-00000033
• manufacturer: Third Reality, Inc
• model: 3RMS16BZ
• softwareBuild: 00000033

This is how it was installed:

Nothing in these menus seem to be relevant to the sensor:

[danabw]

@Maker

I am not sure if this is the info you are after? Firmware? Software Build?

Driver, known as "Type" on the device's details page in the device info section...looks something like this:

[Maker]

I unplugged for a few minutes, and no changes.

As for drivers:

I have a good outlet and a good motion sensor up an running on these drivers, which are the same drivers I am using for the bad outlet and motion sensor.

[danabw]

@Maker

I have a good outlet and a good motion sensor up an running on these drivers, which are the same drivers I am using for the bad outlet and motion sensor.

I thought you were saying above that the three devices that weren't responding worked after reset/rejoin - below:

@Maker

This seemed to have worked, but I did get some Power Configuration failures.

So in terms of "bad" devices you're referring to the power config log messages, but the devices do respond to control from their Device pages, correct?

Can you post a screen shot of one of the devices that is not showing the power config log messages, and of one of the devices that is showing that message? The top section of the device page, and the Prefernces section below it.

[Maker]

@danabw

I thought you were saying above that the three devices that weren't responding worked after reset/rejoin - below:

Sorry that I wasn't clear, I had only re-joined one of the devices at that point, so the two other were still misbehaving.

Between now and then, I have:

• Rejoined all the misbehaving devices
• Updated the firmware on all Zigbee devices
• Added a new plug ("server room")
• Attempted three times to update HE from 2.3.9.180 to 2.3.9.201 -- This always fails:
  

This is where we are this morning:

Below are all the Zigbee devices I have now, and they seem to all be interactive with the hub, as there are messages from this morning for each device. However, the getChildAndRouteInfo page still does not list two, what I believe should be, child devices: The "Door Sensor - Hall Closet" (8D53) and "Motion Sensor - David Office" (AA19).

I am not sure what I am troubleshooting at this point, as all devices seem to be functioning properly. It's just that the getChildAndRouteInfo seems to not describe what's actually detected under the "Zigbee Details" screen.

I know, I know...the device graph should not be trusted! However, for one brief second, it showed this:

Though, 99% of the time, it shows this, with the "Door Sensor - Hall Closet" (8D53) and "Motion Sensor - David Office" (AA19) missing, which is in agreement with getChildAndRouteInfo. One thing of note. The "Door Sensor - Hall Closet, 8D53" and "Hall Closet Plug, 101E" are like 4-5 feet from each other, with the HE hub being 15-20ft away, so it isn't obvious to me why the closet door sensor shouldn't route with the closet plug:

@danabw

Can you post a screen shot of one of the devices that is not showing the power config log messages, and of one of the devices that is showing that message? The top section of the device page, and the Prefernces section below it.

Motion sensor that was added after other devices went non-responsive. This one has always worked:

Motion sensor that was previously non-responsive:

[danabw]

@Maker

I am not sure what I am troubleshooting at this point, as all devices seem to be functioning properly.

I think you're done. Seriously, bold is what you were waiting for.

@Maker

getChildAndRouteInfo seems to not describe what's actually detected under the "Zigbee Details" screen.

There are frequently gaps in what's reported depending on what tool/endpoint you're looking at. As long as things are working I would not worry about what's getting reported.

@Maker

Attempted three times to update HE from 2.3.9.180 to 2.3.9.201 -- This always fails:

How is the update failing...if you're getting a very slow download that times out, you should try the following: Change below setting from Auto to Fixed 100, or Fixed 100 to Auto. Doing that will shake loose the negotiation between the hub and your router and should allow the update to download and complete. Known issue that crops up now and again. Changing from the current speed setting, whichever it is, to the other, usually sorts it.

Settings>Network Setup>Ethernet Speed

[danabw]

Oh, and forgot to mention...Don't move your freaking hub any more!!

[Maker]

@danabw

Change below setting from Auto to Fixed 100, or Fixed 100 to Auto. Doing that will shake loose the negotiation between the hub and your router and should allow the update to download and complete

Worked like a charm, thank you! I don't think I would have every landed there on my own!

@danabw

Oh, and forgot to mention...Don't move your freaking hub any more!!

No joke! I initially just plugged it in close to my computer, on the floor, in a corner of the house. I figured a central location would be better. Had I known...

Thank you so much for all the assistance!

[danabw]

@Maker

I don't think I would have every landed there on my own!

Nope - the only reason I know is someone told me about it, etc. It may happen again, if so just toggle the setting again from whatever it is to the other (Auto vs. Fixed 100.)