I am unable to pair with Nortek WS15Z5-1

[hishamhk]

I am unable to pair z-wave Switch WS15Z5-1 with Hubitat Rev C-8 Version 2.4.1.155.
Did anyone have a better luck?
Is this switch not supported with Hubitat Hub?
I appreciate any suggestions?
Thank you,

[Ranchitat]

Not a WS15Z5-1 Z-Wave expert but this process usually works for me with troublesome devices.
First, Exclude the switch using the Hubitat C8 hub.

Exclude

Once that works you should be able to Include (and if needed Reset) it.
Or, you might need to Reset it before you can Exclude it.

Include/Reset

[hishamhk]

Thank you for the information.
I will try it and see...

[hishamhk]

I was able to clear the Hubitat controller and exclude all devices. And I did reset the WS15Z5-1 switch to factory default and exclude it from the Hubitat network.
After i put the Hub in discovery mode and add device, it detect the switch and discovered it.
However, on the phone app, the switch is discovered but it is marked as "unsupported" device.

the logs on the hub shows:

[hishamhk]

2025-04-16 11:16:33.009 AM
info
fingerprint mfr:"014F", prod:"5753", deviceId:"3535", inClusters:"0x5E,0x25,0x5B,0x86,0x72,0x73,0x5A,0x85,0x59,0x70,0x7A,0x27,0x2B,0x2C", controllerType: "ZWV"

2025-04-16 11:16:32.984 AM

debug

building fingerprint for unknown Z-Wave device

[hishamhk]

I am not sure how to upload a screen shot of the device's page, but my device appears with question mark. and the phone app shows it as "Unsupported".

[Ranchitat]

For posting screenshots and some good info:

READ FIRST - Before Posting in Get Help

Welcome to the Hubitat Community. You are probably reading this because you are about to ask for help, or you already did but did not provide enough information and were sent here! If you are new and need to post screenshots (or links), manually join the owners group: -> Hub owners - Hubitat TIP: When posting logs, screenshots are much easier to read. Any instructions are assumed to be for current platform version. Help for Apps, Integrations, or Drivers If you are having a problem with a c…

Then have a look at your Device Detail Page > Device Info tab.

Check that the Type is Generic Z-Wave Plus Switch

If not you'll need to change the Driver, aka the Type selection...

How to Change the Driver Used by a Device

Edit: Forgot the Plus, oops.

[aaiyar]

@hishamhk

I am not sure how to upload a screen shot of the device's page,

I've given image-posting permission to your account.

@hishamhk

but my device appears with question mark. and the phone app shows it as "Unsupported".

Can you control the device from the device page? Make sure it is using the "Generic Z-Wave Plus Switch" driver.

[hishamhk]

I used the generic z-wave plus driver, still showing as unsupported device.
I am not able to do any functionality. not even on/off.

[aaiyar]

@hishamhk

I used the generic z-wave plus driver, still showing as unsupported device.

From your screenshot, you are using the default driver - it's called "Device". You need to change the driver to "Generic Z-Wave Plus Switch". And then click Configure on the device page.

[hishamhk]

I will try it again.
thank you for this info..

[aaiyar]

@hishamhk

I will try it again.

Please click Save after changing the driver. And then click "Configure" on the device page.

[hishamhk]

The selection of a new switch falls under device tab no matter what and it appears under device tab list

[hishamhk]

back the same problem..

[hishamhk]

I am not sure what I am doing wrong!

[aaiyar]

Please read the directions in @Ranchitat's reply .... also linked below.

How to Change the Driver Used by a Device

[Ranchitat]

This does not work for you?

[Ranchitat]

[hishamhk]

Thank you so much!
It works as expected.
I really appreciate your help!!!

[hishamhk]

do you know how many light switches the Hubitat C8 can support?
I have over 200 of them in the building..