Hue Motion Sensors Dropping since last update

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21

Totally understand the concern about wireless congestion, and to be truthful that's the first place I go when I'm troubleshooting my setup. What doesn't add up (And why I checked in here), is why I'd see the device active and registering motion active/inactive without the scene triggering in the one room.

I can even manually trigger it using voice when it happens. It won't start working again until I delete the entry in Motion app and recreate it.

22

We need more data here. I thought your earlier message to @ogiewon indicated that the scenes always triggered when the sensor was "paired".

But if it doesn't then, can you post a screenshot of logs? The scene is presumably using bulbs brought in via your Hue bridge?

23

I actually was wondering if that could be causing issues too. These hue motion detectors have never been paired with my hue hub, and I don't think Hubitat pushes Hue firmware to the Hue motion detectors paired directly to the Hubitat.

Whatever firmware they're running I can only assume is the firmware they came with in the box. I'm assuming I'd need to remove them from Hubitat, join them to Hue - update them and then remove the from Hue / rejoin them to Hubitat.

It's just odd when they aren't going unresponsive, I'm seeing issues of them registering active/inactive in Hubitat without the Motion app triggering.

24

It can. As of platform 2.2.7.x

25

Two behaviors to avoid confusion:

  • Hue sensors occasionally becoming unresponsive and logs showing no activity.
  • Hue sensors registering active/inactive and one specific room in the house's motion lighting entry not triggering even though the motion sensor logs indicate it should. Removing the entry in Motion lighting app and re-adding it corrects it.

I'll be out today, but I'll try to find some logs that might help.

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26

:+1:

27

I'm assuming the "Update Firmware" button in the device entry should do it? If so I'll run it on each.

Edit: 3 out of 4 are running old firmware. I'll update the firmware on all 3 and let it bake for a few days to see if anything positive happens. That could very well be it.

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28

I've got one close neighbor with a constantly-hopping access point and another with one 40Mhz wide 2.4Ghz channel right across two of the standard wifi channels. My Nest Protects, poor things, are on and offline like jackinaboxes. We're only just about surviving, signal wise. But it's hard to select a channel when the neighbors can't make up their minds :frowning:

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29

I'm going to take a shot. You mention living in a congested area. Is it possible you have neighbors with zigbee devices?
You could try changing your zigbee channel. You mention your setup been stable, so I'm thinking something else has changed, besides firmware. Check if your PAN ID has changed on HE
see this thread;

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30

Hi all,

I absolutely appreciate the help. As I mentioned previously, I do come from a professional wireless design background. That's not the issue. I know wireless interference to see it, and this wasn't it. My setup (Including 2.4Ghz and 5Ghz) has been planned around absurd levels of wireless collision from day 1. It doesn't just happen sometime here, it happens constantly. I'm really familiar with what it looks like and the behavior.

After updating the firmware on 3 of the 4 sensors the issue hasn't repeated. It seems it was a case of old firmware on most of the sensors.

Thanks again for all the suggestions. This is resolved!

Edit: For anyone else trying to update Hue motion detector firmware through Hubitat, I recommend placing the motion detector you're updating on top of the hubitat hub while it's updating. Otherwise it'll fail repeatedly. Also, only update 1 at a time. They take a very long time.

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31

Must you be using native HE Hue Hub Integration in order to do update firmware from the device screen? In other words, must HE be connected to the Hue bridge natively or just the device needs to use the Hue driver from HE?

LJ

32

This. I joined mine to the Hue bridge temporary just to update prior to pairing to HE, but @aaiyar has mentioned updating them over HE I believe. I think he recommended bringing them very near the HE hub for receiving the update. FYI: The update is very slow on Hue as well.

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33

@aaiyar I must have something set up wrong then. I have a number of Hue Motion sensors I have brought one of them right next to the HE. When I press Update Firmware nothing happens in the logs. Ever. How long is a long time. I have waited 30 Mins. Does the update get logged?

LJ

34

Here's what I did:

  1. Factory reset the sensor, but do not delete the Hubitat device.
  2. Pair the sensor right next to the Hubitat. It will pair back as the original device.
  3. Use "http://hubitat-ip-address/hub/zigbee/getChildAndRouteInfo" to confirm that the sensor showed up as a direct child device of the hub (so it wasn't using another zigbee device as a repeater).
  4. Keep a log window open and press Update Firmware.

The process can take 10 minutes to several hours, but you should see things in the logs immediately. The logs will come from the Hub not the device (so look for sys:1)

This thread has a lot of useful zigbee firmware update information (including about Hue motion sensors)

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