I have two C8Pros: one houses my devices and the other contains my rules. I went to log into them to check something, and I'm unable to access either hub from my laptop. Both hubs show a green light and appear to be powered on.
When I use "Find My Hub," both are showing as offline. I've tried:
Power cycling
Pressing the reset button
Unplugging power for 5+ minutes
Accessing through the diagnostic tool on various ports (8080, 8081, 8088, I cant rememebr which is the correct one) - none working
Both hubs are on reserved IP addresses. Everything was working fine until now—I was actually going in to check something unrelated.
Possibly Relevant: We had a severe electrical storm the other night. The hubs are powered by PoE, and the switch and router (Ubiquiti UDR7) are both plugged into a CyberPower UPS. We also have whole-home surge protection.
UPDATE: While writing this, I realized the issue may be network-related. The problem only occurs from my laptop on the default network—the hubs are on an IoT VLAN. However, this arrangement has worked fine for several months, so I'm not sure what could have changed. I am able to access both hubs from my phone and iPad when connected to the IoT VLAN.
First, if you are on Network 9.5 or higher, there is a new setting called Default Security Posture, which now gives you the ability to Block All by default as opposed to Allow All. Check to see if that has possibly been changed from one to the other.
Do you have any rules that block access to the IoT network? Sounds like your default network is not allowed to reach anything on the IoT network.
If you put your laptop on the IoT network, can you see your hubs? If yes, you need a firewall rule to allow Default network to see IoT network (or to at least see your hubs).
If you put your phone and iPad on the Default network can you see you hubs? If no, this means your Default network cannot reach the IoT network and you need a firewall rule to allow this as mentioned above.
I'm actually on Network 10.0.160. I got that update last night, It is the weirdest thing. I put my laptop over on the IoT wifi and I could get in (it is usually hard wired default). Never could figure it out last night. everything was working so I went to bed. Woke this morning and I could access them from the laptop on the main network, but it would accept my hub secure password. waited about an hour and not that works too . Some serious gremlins running around!
I need to do more with the firewall, to be honest Im a bit nervous to start messing with that, but there are something I want locked down except for one device (my laptop) to be abel to reach from the main network. For instance I want my IoT to be completely separate from my Cybersecurity Homelab except to be able to access both from my laptop.
Before. To be clear, the original situation was before updating. the latest issues were after. As of this afternoon, everything seems to be back to normal.
It must have slipped into production. I am not signed up to get Beta releases for Ubiquiti, but that is what it says in site manager.
