Hi team, I’ve been noticing, on my main C7, that if my hub has less than 300k of ram free upgrades will A/ download very very slowly and B/ eventually fail.
The solution is to reboot the hub and then the update works perfectly. I’ve been noticing this fairly consistently since ~2.1.x.
I’m not sure what the underlying cause is, but I’m happy to provide more info or hub access if you’d like it.
High all, working with @gopher.ny we found the issue, My primary hub was set to "Fixed 100mbps" in the Network Settings - changing it to Auto-negotiate immediately resolved the issue without needing a reboot.
I checked my 2nd hub, and it was set to Auto-Negotiate already - so it looks like there is an issue with setting C7's to Fixed 100mbps. I'm not sure why my Primary C7 was set to fixed as I don't recall changing it (I may have tho).
It only happens if the hub has been running for multiple days and free ram is under 300k. It's also possible my GigE switch doesn't like the c7 trying to force 100mbps and prefers auto-negotiation.
The C-5/7 have a hardware reset switch if network settings are messed up. The C-4 doesn’t have that. Therefore changing network settings incorrectly can inadvertently lock a person out of their hub.