Hubitat Support?

I submitted a help ticket with Hubitat Support 3 days ago and still haven't heard a peep back. Is this normal? This is the first direct support ticket I think I've ever opened with them, but in this case it's something I need their help with. :thinking:

@bobbyD fyi


We've been away from support for a few days. Your ticket will be attended to in the next day or two. You might find it more fruitful to seek support here in the interim.

Like I said, the questions I emailed you with are things only you guys can handle. I’ll keep waiting. Thanks.