I am having a very hard time believing this is a fluke. I really think the hubitat dashboards are terribly designed. Pease prove me wrong!
I have a couple of Samsung tablets wall mounted. NO part of the dashboard stays up to date on them, or on our iPhones. Usually on the tablets the green checkmark stays green - even when it has stopped updating. It is every single tile including the time. My security cameras, which run in image tiles, DO always remain live and up to date. It is not a connectivity issue on the tablets. They are running fully kiosk browser. On our iPhones, we get the red exclamation mark.
The dashboards will stay updated for a few minutes, at times. The vast majority of the time they do not stay up to date. It is extremely annoying.
Anyone have any ideas? I already searched and went through a lot of threads without a solution. I appreciate the help.
Are you accessing the dashboards through a browser or through the Hubitat App on your iPhones? Could there be any battery optimisation being applied to the apps involved, or to the phones in general? (I run Android, so can only talk of issues than can cause issues there, hopefully there is something similar happening here)
Are you using the local or cloud link for the dashboard? I've found the local link works perfectly. The cloud link works as you describe. It stays up to date for a few minutes at most and has to be frequently refreshed manually.
I use ActionTiles for remote dashboard access. It always stays up to date.
Local link. Still doesn’t work.
The bugs with hubitat are insane and take so much time to research and correct - I just tried to log into this forum from the email sent with your message - and it goes to an Amazon AWS url instead of community.hubitat.com - another bug - so my password manager doesn’t work. I have to move to home assistant - it’s ABSURD how many things Hubitat gets wrong. I just wish my damn dashboards worked. It was fun adding external antennas to my hubitat before the C8 came out - another failure. Sorry, I’m mad.
The red exclamation mark normally means the device (phone, tablet, etc) has lost connectivity to your hub. This can happen when switching between WiFi and other networks and is often temporary, and will switch to the cloud if necessary. If you are still seeing your camera feeds update, and connectivity more generally being ok, then it must be the devices ability to communicate directly with the HE hub that is affected.
Networking is not my strong suit, but my suspicion would be there is something in the network setup that is causing your issue. I don't expect it is an issue with the HE software, it is just trying to communicate across the network and not able to find the hub for some reason. Your experience of being re-directed to AWS when attempting to open a link in your email also points to something not right in the routing of your request for the URL. I have something similar when I try to connect to a HE hub in the HE App, where the HE hub is not accessible, but it is always that it cannot find the hub, i.e. I am not on the Wi-Fi network or the hub is down at the time, not that the app is defective.
I'm sorry but I don't buy the excuses anymore. The AWS issue happens when I open links on my iPhone from gmail, and only happens on this website. It happens if I disable wifi and use cellular - it is NOT a networking issue on my end. I do appreciate your attempt to help and I'm sorry that I may (accurately) be coming off a bit grouchy here.
And apologies if I come across as defensive or trying to pass the issues back in a "it doesn't happen for me" kind of way. Technically it doesn't happen for me, but that's not the point... I was only trying to guide you in the direction that I expected may be where you need to look, but like I said, this isn't my forte.
Might be worth asking @bobbyD whether he or someone else in the HE team can explain or look into what is happening for you... I'm expecting the dashboard issue more so that the links in your emails.
I appreciate the help. I just went to this website from my iPhone (from the email link) and did not get the Amazon AWS URL this time. I am seeing community.hubitat.com. Either problem fixed or intermittent…?
I plan to move on to something that works, but I put tons and tons of effort into the Hubitat dashboards with custom CSS and navigation for our wall tablets - really proud of it actually. It's a shame the product doesn't function correctly or I would be very happy with it.
