Hubitat c8 hub wont respond

Hello I recently bought a c8. I have it set up on wifi with my eero mesh network. It will randomly give me this error
Webpage not available

The webpage at

http://192.168.6.103/apps/api/5/menu? access_token=xxxxxxxxxxxxxx-xxxxxxxxxxxx&hideBar=true could not be loaded because:

net::ERR_ADDRESS_UNREACHABLE
When I get this error none of my devices will work. It happened this morning. The light shows green and my eero will see it online. But I have to unplug power from it and plug it back in. Everything will work.

Picture removed for identifiers

@evanv25 I removed identifying information from your post...

That said, do a reboot with a database rebuid. Eero's tend to have issues. If you can attach it via hardwire to your router that would be more ideal. See how the database rebuild does though....

When you can't reach it can you get to yourhubip:8081 ?

Opps sorry about the personal information.

I will try the database rebuild. Something could have gotten corrupted. When i try to access it on my pc i get the same error. If the eero had more portd i would hardwire it but have my eufy homebase hardwired atm.

You could add a cheap 5 port switch

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Think I found my issue, in my eero app ip matches with the device, shows a different name.
But the mac address is different on my eero app and the hub

do a DHCP reservation for it. Then Press the network reset button on the bottom of the hub with a toothpick or paperclip for 7 or more seconds. (It will be the only round hole out of all the square ones)

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Now my question is. If it loses the wifi wouldnt my automations still work?

Yes as long as the devices don't involve cloud based devices. Those automations won't. Also if your wifi AP goes, any wifi devices even if local will not work as the hub won't talk directly to those without the AP. Zigbee and z-wave stuff will continue chugging along. The reason wifi would have an issue is obvious.

This morning my ge zwave switches didnt turn off From the automations. I couldnt get into the diag tool via ip:8081. When i go look at my hub on the app is shows (hubname) cloud. I tried to reset the device via reset button and it wouldnt respond. Once i killed power and powered it back on. The app shows the hub as local instead of cloud.

So is your hub on wifi or hard wired to your router? If your wifi and WAN was out but lan was active your phone will not connect. If you connect from a pc hard wired to the same switch as the hub (or hardwired switches) likely you would have been able to connect. Conversely there are some routers without rhyme or reason that shut down all connectivity when WAN is down. It's quite annoying. I need your exact circumstances for the following....

1: How is your hub connected. Wifi or Hardwired ethernet?

2: Was either wifi or ethernet down when this happened?

3: Did you try to get to the device from a PC or the diag port from a PC or just try to use your phone?

1: How is your hub connected. Wifi or Hardwired ethernet?
I tried wifi and ethernet direct to my eero

2: Was either wifi or ethernet down when this happened?
No it was up and running

3: Did you try to get to the device from a PC or the diag port from a PC or just try to use your phone?
I tried to get into the dia via phone and pc.

The hub wouldnt even respond to doing the pin reset which is weird, its acting like its locking up

If the light is green it is likely not locking up. I would bet dollars to donuts it has to do with eero. There have been a lot of problems using those with certain IOT devices like Hubitat. If you have an old router and plug a PC in and the hub in I bet it works fine without internet. Was your PC directly connected with ethernet and the hub to ethernet to the same eero at the same time?

My pc is a new slim laptop without either net sadly, I was looking at gettting the tp link deco and see if it would resolve my issue

For AP's I can't recommend Unifi enough. Use them at home and in business' I have 5 in my house all with gigabit backhaul. Also you can pickup a usb/usbc to rj45 adapter for less than 10 bux on amazon.

I purchased a cheap tplink ethernet switch, hopefully this is the solution, I'll find out in 2 -3 days.
Thank you

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Just remember though, if it's plugged into one of your eero ones it could still cause a problem because you're still going from ethernet to wifi.

As long as my automations dont stop like they have been doing ill make it lol

Also make sure you don't have jumbo frames enabled anywhere on the network.

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