Hubitat C-7 solid green, no web UI, port 8081 open, needs platform repair(solved)

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Hi Hubitat team,

My C-7 hub is in a corrupted platform state and needs a remote platform image repair. Here are the exact symptoms:

  • Hub boots solid blue → solid green
  • Responds to ping on LAN
  • Port 8081 is open (tested with nc -vz 192.168.7.102 8081)
  • Main UI does not load at http://192.168.7.102
  • Diagnostic Tool does not load at http://192.168.7.102:8081 (blank / no response)
  • No Ethernet link lights on the hub, even though it shows in DHCP and responds to ping
  • LED stays solid green indefinitely
  • Hub appears online in Eero with IP 192.168.7.102
  • Tried multiple safe-mode power cycles (timed interrupt), no change
  • Hub OS is clearly running, but web platform services and diag UI will not mount

This matches the known C-7 failure mode where the internal platform image or DB partition cannot mount, and a remote platform rebuild is required.

Hub model: C-7
MAC address: 34:e1:d1:81:41:f9

Can someone from Hubitat please push the repair image to this hub?

Tagging staff as directed:
@support_team @bobbyD @gopher.ny

Thanks.

@support_team

@bobbyD

@gopher.ny

2

The hub responds to the cloud requests. The platform (2.3.6.146) is up and running. I can't tell if the diagnostics tool responds, but the process is definitely there.

Please try accessing it from a different computer or a phone connected to the same network. Also try port 8080 for the hub UI, it's exposed there as well.

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3

Another comp works. Strange, since I could ping it in terminal but the browser could not see it. Even in incognito (Chrome). Thanks