That too I suppose.
The point being that a warranty doesn’t imply a hardware upgrade unless the manufacturer can’t make the customer whole again with the same warrantied hardware for some reason.
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Indeed. Some would interpret such an expectation to be a sign of ignorance or entitlement.
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I fixed my post. This was supposed to say: I was offered C5 to C7, not "C6 or C7."
Yeah, I screwed that up. I fixed my post. This was supposed to say: I was offered C5 to C7, not "C6 or C7."
I was happy they offered the C-8, as well. I asked them if letting someone go to the C-8 was normal. It is. I thought others would be interested in the options.
By mentioning the different cost differential, I think everyone took it as complaining. I was really just sharing info I noted when looking at my decision, but obviously didn't present that very well.
My frustrations were around timeliness, not options.
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I presume you meant C-5 and not C-6. Your post makes me pose a few questions?
I fixed my post. This was supposed to say: I was offered C5 to C7, not "C6 or C7."
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What model hub did you have protected under the Hub Protect warranty service? If it was a C-5, I would expect them to offer you a C-5 for free. With any newer model being offered at a discount.
I had a C-5, which was replaced in the line-up by the C-7 over 3 years ago. I doubt they're keeping C-5's around anymore. Offering the C-7 is very reasonable. I mentioned in an earlier response that I was happy they offered the C-8, as well. I asked them if letting someone go to the C-8 was normal. It is. I thought others would be interested in the options.
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Is the warranty service on the hub or the hub and shipping? Unless it is the latter, I would anticipate paying for shipping.
They said free shipping, but if I recall, even the slowest shipping had a fee. I paid for 2-day, but could have paid, I believe, 5.60 sticks in my mind, for the cheapest.
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Is there anything in the Hub Protect documentation that would make a subscriber believe they were entitled to the most recent model of hub as a warranty replacement on a much older model of hub? Because if there is, I can’t find it.
Not that I could find. I couldnt find anything, which is why I posted this (obviously very poorly worded/received!) "In case your interested" follow-up.
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It seems to me that you were already offered an upgrade for free - from a C-5 to a C-7. If it were me, I would have gone with that choice, especially as you are unhappy to pay for an upgrade to a C-8.
Again, I obviously came across poorly. I never complained about the options, including the C-8 (go ahead, look - I understand), which is in fact the option I took.
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Lastly, I’m not sure what the point is in comparing the price difference between a C-7 and C-8. The relevant difference would be between a C-5 and C-8.
The intended relevance was comparing the options offered, that's all.
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I wouldn’t expect an extended warranty plan (which is essentially what the Hub Protect service is) to include a hardware upgrade to the latest and greatest available at the time of a claim.
Neither would I. I couldn't find anything that said what you should expect. I verified with them that what I was offered was the normal offer (it is). I posted this in case anyone else wanted to know. Withe C-5 right now, they offer the last version for free, current version for a fee.
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Unless perhaps the warrantied hardware revision was no longer in production. Or the terms of the subscription specifically called for that kind of upgrade.
I had a C-5. The C-7 came out over 3 years ago, so I doubt they're keeping the C-5's around. I couldn't find what to expect, which is why I mentioned it here.
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Indeed. Some would interpret such an expectation to be a sign of ignorance or entitlement.
I'll take the high road here and believe that you're speaking generically of anyone that might think that. I did not presume to get the latest, and as said elsewhere, was pleased they offered the C-8 as an option.
Did you get the upgrade?
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Did you get the upgrade?
Sure did!
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It shipped, estimated arriival of Friday.
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In the hindsight, I wish you had sent me a private message on Sunday, it would have saved you 2 days. Emailing back and forth, depending on what time you respond, it could take 24 hours before someone responds back.
I am glad that everything is taken care of.
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