Hub will not connect to Cloud

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1

I have a C7 Hub running version 2.4.4.155 and today ever since my public IP changed, I am not able to connect to the Cloud (alert says cloud connection unavailable).

I have worked on fixing this for the last several hours. I have tried the following:

  • Ping cloud.hubitat.com and my gateway from the Network Test, which both reply.
  • Update time
  • Released the Fixed IP reservation and rebooted the hub and the Gateway (Unifi UCG Ultra)
  • Disabling and reenabling the Cloud from settings
  • Rebooting the Hub
  • Shutting down the Hub and unplugging for a couple minutes
  • Restoring from a backup, from before the public IP change.
  • Soft Reset
  • Reboot with Database Rebuild
  • Pushing the small button on the bottom of the Hub for 7 seconds to reset the network interface.
  • Deregistering the hub from the cloud - I somehow registered it back to the cloud after I did a soft reset, but then it still says the cloud is unavailable

I also have a second hub, on a different subnet (attached to this network) that I am setting up and that one works fine and is able to connect to the cloud. I am really running out of ideas of how to get this hub up and running again.

Anyone have some thoughts on this?

2

Are you using a firewall or standard router? On the hub what is the network speed set to? go to my.hubitat.com and click registered hub. Does it show online?

3

I am using a Unifi Cloud Gateway (Router + Firewall). The network speed is set to Auto.

It looks like I had a crazy issue going on with my LAN that I worked through most of the day today. It seemed to be creating a bunch of strange issues. I think I have gotten it mostly resolved and now the Hub is connected back to the Cloud.

Thanks for the quick reply though!