I have three C-8 hubs, all of which have been installed less than 12 months ago. I seem to have repetitive issues with one of the units, always the same one. So far I have lost the radio twice which involves needing to power down the hub, disconnect the power and start it up again. On each 4th update, the hub is unresponsive, so I need to ask the residents of the unit to turn off the breaker and start it up again. These 2 types of incidences have not occured with the 2 other hubs, just my Plaza hub.
Is this a manufacturing defect, should I be seeking a warranty replacement? Norman
What information is needed to determine the health of my hub. Is their a data dump that would help pinpoint a fault that could justify corrective action?
If the hub is connected to the cloud, our engineers can request and retrieve from the hub, an engineering log that contains platform level errors, including stats about your hardware.
FWIW I would hazard a guess that it’s more likely you’re running into issues related to your z-wave mesh network, rather than the hub itself. Based off of other threads you’ve created in the past year.
But since anything’s possible, if you send @bobbyd a private message that includes the UID of the hub in question, they can check for something obvious on their end.
The hub UID can be found in hub settings —> hub details page of the web browser UI.
ETA: I just noticed you actually posted a screenshot here of your hub’s UID (as well as its MAC address and the lat/long coordinates of where it’s located).
Don’t do that in a public thread on the internet like this one. You should delete the screenshot and re-send the UID privately to staff as I mentioned.
Sharing of the plug with another appliance was an issue resolved in the past. The hub is connected to it's own female plug. The other adjoining female plug of the outlet has a power supply lightning arrester unit with router, modem, Lutron hub connected to it. This is the only plug on that breaker.
