I have a C-8 Hub. For the past 2 days, I have been attempting to reach the hub via AWS, but it is not connecting. I'm on site now and the local wifi access isn't working either. I tried the diagnostic access via 8181, still not connecting. I have manually powered the hub down twice, still it won't connect.
The hub is still carrying out it's routines. The dashboard did Pop up once when I did a hub search, but it has not reoccurred.
Am I at the point of having to reset the hub?
Just in case this is more than a typo in your message, it's 8081 for the hub diagnostics tool.
I was finally able to connect, I went to settings to shut down the hub via command.
Any ideas on what I should do?
Maybe try a reboot and check the rebuild database on reboot option? Also, in case the radios may be causing the lag, try the shutdown and 30sec unplugged power cycle to reset the radios.
Definitely do this.
Ok, so I powered down (fairly long process). Then unplugged for a couple of minutes. I now have a second alert.
That is common after a full power cycle. It calms down and goes away.
What platform version is your hub on?
To clear the message about the failed backup (which may have taken down your hub's responsiveness), you can try a manual cloud backup. When a backup completes normally that warning message will go away
I don't know if this new issue is related to this post, but it appears I have lost remote access strictly for this hub.
Seems like something that @bobbyD would need to look at.
The Remote Admin issue is not related to this post. This hub was individually enrolled in Remote Admin in February 2024, but the subscription was later canceled and has now expired. You may have canceled the service because this hub is already eligible for Remote Admin through the bundle that's active on your other hub.
To re-activate Remote Admin, this hub must be connected to the cloud, then navigate to the Backup and Restore page, and click Refresh Entitlements. This should trigger the reactivation.
Per your instructions, I have accessed the hub, in settings/ back and restore, scrolled down to road entitlements. How long before the information is refreshed?
Bobby,Iām still on site waiting for subscriptions to update. Can anything be done to expedite this.
BobbyD, still waiting for subscriptions to update.
You should be good to go now.
Yes I am. Thank you BobbyD
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