I wanted to find out who out here in the community has done a C-5 to a C-7 hub migration using the new Hub Protect service? Anyone had any issues with any devices? Any gotchas or anything I should keep in mind outside of the directions? I understand that Zigbee will need to be paired again, but I only have 3 Zigbee devices compared to the dozens of Z-Wave and Lutron Caseta devices I have, so not a big deal there.
I received my new C-7 today, and my plan is to migrate the C-5 over to the C-7, all Z-Wave, Zigbee, Lutron, and WiFi devices. The plan when that is complete, and everything is settled, the C-5 will get a complete reset and be used in the detached garage for the Z-Wave devices out there, was told in another thread that I could reuse the C-5, and then will use Hub Mesh to connect back to the new C-7.
Zigbee isn't bad, just reset and re-pair. My only problem was two devices that are difficult to access in order to push the button.
Z-Wave requires the exclude/include dance. I found I had one Z-Wave device (a Fibaro) that likes to pair with S0 so when I found that, I moved it back to an old C-4 hub. Hub mesh can definitely help - it allows you to migrate gradually rather than trying to get it all done in a hurry. I left a few devices behind - I had used Sensative Strips window sensors (brought them over from SmartThings). I hate them because of having to wave the magnet around to do anything with them. Well, the batteries are starting to die now so I just left them on the old hub and put some new Nyce 3011 (Zigbee) window sensors on those windows. I am gradually removing the Sensative Strips as the batteries get lower and lower (I took three off yesterday, three more to go).
The documentation section now has a guide on pairing and excluding devices ("Join and Reset Instructions") that has a very large number of devices documented. I kept that open in a browser window while I was working. I think there was only one of my devices that wasn't in there (I can't remember which one it was).
The migration service does not support a C-4 but you can migrate by backing up the C-4 database and loading it on the C-7 then re-pair the devices. Works quite well. @bravenel has written up a way to move the Z-Wave devices for minimal disruption.
I've migrated my C-5 devices over to the C-7, and worked flawlessly! Only a minor hiccup with Sharptools, but once I've re-authorized the hub on their site, that worked again.
