Hub Protect Subscription Transfer Not Completing

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1

I just migrated from a C8 to a C8 Pro and went through the motions to transfer my Open Remote and Hub Protect subscription bundle to my new C8 Pro. The Registered Hubs page show both the old and new hubs and the new hub shows the subscriptions on that page. Then, when I go to Settings > Backup and Restore and I can't schedule cloud backups, it asks mt to add Hub Protect (which I transferred but doesn't seem the hub fully knows that).

Please let me know what else I can do so I can go in and set my scheduled cloud backups for the new C8 Pro hub.

2

Tagging @support_team

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3

Have you clicked on Refresh entitlements on the same page to activate the newly transferred subscription?

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4

No, I had not. I didn't scroll down the first few times and didn't see it. Clicked Refresh and seems like we are good to go!

Thanks BobbyD.

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