I keep having issues where the hub loses connection to devices. I only have 3 devices connected at this time, and they are 2 different manufacturers, so I don’t think it’s a manufacturer issue, all running on Zigbee. They work fine for days, then just stop working. Only way to fix is rebooting the job, then everything works again. Thoughts? I’m new to this Hibitat stuff….
Normally when devices fall off it's because the mesh is weak and something outside causes interference to disrupt the communication. The solution is normally to add a couple of devices that can act as repeaters (generally devices that are connected to the household current).
I could see that, but the hub is right behind one of the devices that fell offline, in a closet right behind the Kwikset door lock, when the door is open it’s about 3 feet away. The next device can’t be more then 10ft, and furthest maybe 20ft, I’m not sure if any of the devices have repeater functionality, I have read mixed information on them.
Other devices Are Plugs were from Amazon
Innr Zigbee Smart Plug, Smart Outlet, Works with Philips Hue*, Home Assistant, and SmartThings, Smart Plugs That Work with Alexa, Power Monitoring, 4-Pack
The closet the hub is in does have a stereo receiver, I can’t see that causing an issue, as it uses WIFI and the signal has always been good….??
I'm not a zigbee expert, but maybe a few questions to help others diagnose:
- What model hub (C-7, C-8, etc.)?
- What channel is your WiFi on?
- What channel (and strength if using C-8/C-8 Pro) is your zigbee on?
- Can you post the results of
http://yourHubIP/hub/zigbee/getChildAndRouteInfo
Ok here is what I can get, it’s a C-8
zigbee says channel 23 power level 8
Here are the results
Child Data:
No children
Neighbor Table Entry
[Mantle, 81EE], LQI:152, age:4, inCost:1, outCost:3
[Entertainment Center, B99D], LQI:156, age:4, inCost:1, outCost:3
Route Table Entry
No routes
LQI looks good, in/out cost don’t look bad either. Might want to consider 15 or 20 for the Zigbee channel
Ok I just switched to 20, and left the power at 8
Thanks for the help, we will see how that works. Its odd that it works for awhile then just seems to randomly drop, its been good all day since the reboot this morning…
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Maybe try a reboot, but check the rebuild database option, if this happens again. I’ve not seen zigbee devices reconnect after a reboot since a hub reboot doesn’t reboot the radios (that requires a shut down, pull power, restart). I am guessing something else is going on.
Ok, maybe I mis spoke. When I said reboot, I actually powered the hub down. (I wasn’t home and don’t have remote access to it, so I had someone at home “reboot” by cycling power)
Best to reboot from settings rather than pull the plug.
Just wanted to follow up and say things have been stable, hopefully I don’t jynx myself here…. But thanks for the help!
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So I guess I’m back to the same issue, I haven’t checked in awhile or used the devices.
So I am away and went ti check the status and it showed the 3 devices as “on”. I try to turn them off, and it just clicks back to “on”. And all 3 are actually off, I can confirm via visual of a camera.
I have no way to reset the Hubitat remotely, so I will need to wait until I get home, I have no doubt that after a power cycle the devices will return, but I don’t know what to due to make this reliable. At this point.
I purchased some direct WiFi outlets and they have been stable, but the reason I bought this was I needed it to connect to my lock which is Zigbee, so I boutght zigbee outlets to stay on same platform.
I would really like to get this reliable, but I just don’t know what to do at this point.
Any advice is appreciated.
What model # are the Innr plugs? They may need a firmware update...
I don't have experience with their latest models (244, I think?), but their 234 models needed a firmware update due to dropping of the mesh, so there may be a correlation? I have quite a few 224 and 234 plugs -- they are all working like a boss on the latest firmware that Hubitat has available for them.
I’ll need to check the model when I get home, I bought them in August, I know that doesn’t mean much. Do you know if the firmware can be updated through Hubitat, I thought I had tried that and it didn’t do anything…?
One additional thing I just found that seems extremely odd, is they are connected through Alexa, and if I tell Alexa to turn them on or off it works! Yet the status change is boy let reflected in Hubitat, it always shows on for these 3. There is a 4th Innr plug I recent added that does appear to change state.
So I got home, went to check and it works fine now, correctly showing on and off status. I thought maybe it was because I was home and on the same network, so I disconnected from WIFI, and tried again, it continued to operate fine, showing on off status, so I’m at a loss of why it was not working, and started working with no changes.
Can anyone advise on updating the firmware on the Innr outlet? I have it just as a generic outlet in Hubitat, because I don’t see Innr as an option for the manufacturer.
Another piece of information, we did have an internet blip in which I saw our eeeo go offline tonight, the eero did not come back online on its own for some reason, I had to cycle the power, after doing that it reset and numerous devices reconnected to it with no issue, but not the hubitat. The hubitat was again unresponsive and I needed to power cycle it by unplugging it, upon restart it connected to WiFi done, and to all devices fine. It just seems that any glitch in the WiFi, like when we have a power blip, the hubitat will not reconnect to the WiFi.
