Hub is down, won't boot...stuck at 15%

Hub went down at some point earlier tonight, noticed it sometime around 7pm Eastern. Haven't made any changes to hub in about a week. Tried to pull the plug to reboot, stalled at 15%. Unplugged it again but had to leave. Came back after 45 minutes and plugged it back in, stuck at 15% again for over 20 minutes now.

Any help appreciated...

@bobbyD :sunglasses:

Time unplugged was at least 2 minutes?

time unplugged was about 45 minutes.

I'm working with BobbyD now. Trying to do a reset.

Thanks

Iā€™m having the same issue right now, awaiting support. Stuck on 15% on the latest update, which seemed to go fine.

Added the new Nest app, then it became unresponsive. Red light and no lights on the stick. So I unplugged, left it a good while and plugged back in. Stuck at 15% again.

Even downgraded the firmware, stuck again at 15%. Also attempted reboot after pulling the sticks. Still no different.

Bummer.

Contact @bobbyD. He'll get you back up and running. Can't ask for a better support guy.

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Thanks @bptworld. Got a ticket open, so fingers crossed.