Hub Discoverable but Can't Connect

[Freedom35]

Hi everyone. I'm having some issues connecting to my hubitat. Some background:

1. i originally setup my hubitat a few months back in an apartment to test it and it worked fine
2. i recently moved and the hubitat sat unconnected for a while
3. i tried hooking it back up to my new home network and can't connect.
4. the hub is discoverable, I just can't connect.
5. i did try the suggestions in this thread (excluding connecting directly to the modem) but nothing worked: Unable to connect to Hubitat hub, shows as device but unable to access
6. i'm okay doing a hard reset if possible since my original usage was primarily testing. But it looks like I need to access the hub to do the reset.
7. hubitat light is green
8. I'm using a Unifi Dream Machine Pro with a Unifi switch.

Any suggestions? Thanks.

[neonturbo]

Did you try the network reset by pushing the button on the bottom of the hub? It only resets network stuff, so don't worry about losing anything.

[rlithgow1]

I second hitting the network reset switch on the bottom of the hub.