I've recently installed my Hubitat Elevation and from the get-go I've had a very strange problem with the Apps. Clicking any link to any App sends me to a 404 Not Found page with a very strange URL that looks like an improperly escaped regex. The URL I'm sent to is:
As a result I'm not able to actually using any Apps.
I've been through several software updates over the last couple of weeks that have had no effect. I've tried a soft reset, and a hard reset, all to no effect.
I know from doing some reading on the forums that the Hubitat folks have a lot on their plate right now, so if anyone has any thoughts on what might be causing this I'd really appreciate your input.
I would try a different browser, no such regex like that exists on the hub. I am suspecting a browser plugin or something else causing this issue. What browser, device, etc are you using?
If you have not received a confirmation email with a ticket number from support then they may have problems with your email address (seen this before). If you do have a ticket number you can PM @bobbyD directly with that number.
Btw, @patrick that replied above is the best support you are going to get besides Bobby. Please look at his reply and respond to his feedback.
Several updates came out over the last week and I applied them all. Hadn't heard back from support (email problems I guess) so starting from scratch seemed like a good idea. Appears that process may need some tweaking to make it a little more robust.
Thanks, I'll try reaching out from another email address.
Hi there, please check your private messages. I sent you one a few hours ago. You should have a green dot in the upper right corner, click on it, then click on the message from me.
I am using an old iPad 4th generation running iOS 10.3.3 and had the exact same issue (Safari and Chrome v71) - the "newest" allowable versions. Of course I could go onto my new devices and obtain the direct dashboard links and manually type in the URL, but it's kind of a pain.
I had the exact same problem on my iPad last summer right after a hub firmware update. But it worked fine on my Mac. I updated the iOS level on the iPad and it worked ok then.