HSM stopped working when I woke up this am

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1

Rookie and very frustrated with this system. Just got he HE a few days ago. I had HSM set up and everything was working perfectly. The alarm the devices and notification all working great. I could set the alarm from the PC, MAc, Fire dashboard no problems. I set it for arm night. Got up in the am and disarmed it- seemed fine. When I tried to reset it- nothing. It will not arm when pressing button from dashboard or directly in the apps page.

I checked all the devices and they are working.
I rebooted everything still nothing.
When I try to arm it sends notification as expected (open window which is open) but the state never changes to armed night or away.- it just says disarmed. I have a HSM attribute tile in the dashboard that just says disarmed regardless. Same from HSM app.
Set arm and tried to trigger the siren but nothing. I can turn the siren on/off from the device page.
Try to refresh still nothing.

Everything was working perfectly the night before. So frustrated.

Any help greatly appreciated.

2

This is what happened. I didn’t mention that when I woke up about 4am I turned off the system but the opened 3 windows to turn on the whole house fan, then tried to re arm.

I have the notification for arming failure set to notify any open contacts. I didn’t realize that that feature evidently stops the arming.

What I was wanting is just to notify any open contacts but go ahead and arm. A lot of times a window will be open at night if running the house fan but all the other contacts would be closed. The open windows have a physical stop to prevent entry.

Thanks for any input.

3

Yeah, that's been requested a few times by myself and a few other members of the forum. The only thing I can say is that it isn't available as an option presently. You can build a Rule Machine rule to notify when a contact is open and the system arms and then remove the notification from HSM. That would allow the system to complete the arming process successfully.

4

Thanks for that.

I might try that at some point but right now I’m fairly overwhelmed with this thing. I looked at rule machine but not ready for all that quite yet.

Seems like what we are trying to do would be pretty much a basic necessity for any alarm system.

5

The idea that we came up with at the time was 2 fold.

  1. Have a selectable list of devices to enable the arming failure for
  2. Bypass the arming failure and arm the system anyway if the system was armed again with a set period of time, like 5 minutes.

But as of yet, no movement on that request. But Thanks for bringing it up again. Maybe we'll get closer to "critical mass" on user requests. :slight_smile:

6

Great idea. That would be awesome.