HSM Issues

This has been implemented in the most recent release, 2.0.7.

I have given up on HSM with the Iris Keypad for now... does not work and will not cancel the alarm with any pin code -- i had hoped my door lock codes would have worked but not so lucky there, either. Also, no 30 sec beep when the arm and disarm is engaged, either. In our case, the alarm will go off and I have to go into the hub's interface to shut it off. Very frustrating.. and I am still not getting why Mode Manager is showing Away on many occasions when most of us are here. Have checked and checked and presence sensors clearly show we are here but the Mode Manager shows Away about 70% of the time! I just disconnected the Alarms and scrapped that for now... making this system pretty useless for security and smoke. Also -- a lot of devices dropping a lot.. but yet, some devices will still work even tho it is reporting that is it missing. Really not too impressed with this system and coming over from Iris where the system worked and I could feel safe -- this is not the case with this hub, sadly. I am not new to IoT either and have ST also -- but wanted to be on HB exclusively. I know how to define rules but not sure this hub is really working correctly -- it is terribly slow at times and just cranky like with HSM and the presence sensors and its inability to effectively shut off the alarms with the keypad make it very frustrating. I am hanging in there and taking a step back -- this has been consuming me since Feb and I feel like the keypad is not right with the drivers or something .. so hoping an update will fix these issues in time.

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Which version of the keypad do you have? I have two v2 keypads, which are running different firmware versions but both are working as intended with HSM.

Perhaps you have another problem that could also explain the issues you’re having with the keypads? Do you have a good zigbee mesh with repeaters?

I have 3405-l V2 2nd Gen and then I have V3 IL021 -- I am just now working on the V2 because V3 has its own issues but would just like to get this one to work first and seems to be the one that the driver they are using here was made for.. Currently, the motion sensor stays active all the time, also -- I forgot to mention that. I have about 100 devices and I should have an excellent mesh on both zwave and zigbee -- I have many repeaters and those are always online. Like I said, I am being patient, I get home today and the devices that were not not being discovered are suddenly there!

This can happen if the device doesn't triple beep on join which indicates a sucessfull pairing. Try removing, then a factory reset then pair it again.

There is a display minor error at HSM at the app.
When armed it shows at the top armING-HOME, armING-NIGHT, armING-AWAY.
I sugest use instead "armED Home", "armED Night" or "armED-Away".