How to get support when all 3 HUBs MAC address is unrecognized

Why Hubitat Elevation Ask Anything
1

I have 3 new hubs and one is not showing in my account. When I try and open a support ticket none of the MAC addresses works in the required field.

2

Tagging @support_team.

Do your MAC addresses start with "34:e1:d1:8[0-f]"?

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3

yes

4

I think you need to input it exactly as it appears on the sticker - i.e. without the colons.

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5

i will try that

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6

That worked. Might note that on the screen :slight_smile:

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7

Then how would I be able to add value?

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9

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10

Thank you for your feedback. We have updated the note on the website to be more clear.

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