Help with Alexa skill

I have Wink with some switches on it. I removed a GE Z-Wave switch in Wink named "Patio Lights". Wink removed it fine and I did Z-wave exclusion as well.

I added the same switch in HE & it found it fine and I again named it "Patio Lights".

I am able to control it On/Off using the configure in HE devices.

I told Alexa to discover devices and she says she was not able to find any new devices.

I tell Alexa to turn on "Patio Lights" and she says she can't find a device named "Patio Lights".

I have the Alexa Echo skill in HE and the "Patio Lights" switch is not in the device list of HE Alexa Echo skill to use.

What am I missing on getting Alexa to show this switch in the HE skill? Should I have named it something different than what I had it in Wink rather than using same same for the device switch? Is there a refresh in Alexa or HE I am supposed to do for new devices?

remove the Echo skill app from HE then go to alexa.amazon.com and add Hubitat skill. You dont install it locally first it will automatically install if you enable the skill in Alexa

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Thanks keltymd...I have things working in Alexa that's on HE now and have the HE skill enabled for weeks now & all was working....the only thing NOT working was this new device I paired in HE named "Patio Lights".

If I uninstall the Echo skill now, will this mess up my other Alexa/HE devices that have been working flawless?

Do I just need to delete the Echo skill app as well as the Hubitat skill in alexa settings and just start over?

Did you remove the wink skill from Alexa? I’m guessing that probably patio lights is there in maybe a scene or in the list of devices already and so it’s not going to find anything new because it thinks you’re still there but it’s not going to work because that’s not available

This is definitely the issue. All switches and dimmers should be available for selection in the Hubitat Hub's Amazon Echo Skill App. Until you can get it to show up within that app, Amazon Alexa will never be able to see it.

Perhaps a controlled restart of you hub would help? Just grasping at this point.

Did not remove Wink skill from Alexa as I still have some devices on Wink but will move these devices over to HE once I figure this out.

I'll try a restart of hub when I get home tonight.

It may be the cause. I’ve had things not show up from other hubs that were “hanging onto” the device in their Alexa Skill. Sorry I can’t recall exactly what resolved it, but I think it was “Forget all devices” in the Alexa app and then rediscover.

Do keep in mind that doing that will mess up your Alexa routines and you’ll have to re-define what devices are activated by the routine. I used to get around this by assigning groups to the routines. It didn’t stop the groups from losing their devices, but the ability to fix them via the browser meant it was much easier to reassign the devices to their groups, rather than scrolling up and down on a phone or tablet to fix each routine. I think Amazon broke this capability, but I’m not sure. I can’t recall, and haven’t looked at it for some time now.

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It's gone from bad to worse. I rebooted hub. That didn't help. Alexa still would not recognize the new "Patio Lights" switch.

I deleted the Echo Skill from HE....re-enabled it...still wouldn't recognize new switch.

I go into alexa.amazon and disable the Hubitat Smart Skill in Alexa & re-enable it...still not recognizing new switch.

I next told Alexa to "Forget All"...she did...then I "Discover Devices"...

This is where's it gets worse...Alexa discovered all Wink devices, all things I still have on Smartthings, as well as all Hue bulbs...but does not discover ANYTHING that is on Hubitat...even the previously working switches on HE before I started trying to add the new "Patio Lights" switch are not even "seen" by Alexa anymore.

So at this point, if it's on Hubitat, Alexa can't control it...but she can control all older Wink switches/devices and Philips Hue bulbs & the few devices still on ST.

I'm about to throw in towel on Hubitat & be happy with Wink & ST...totally frustrated.

Any ideas what to try next?

you need to remove the skill app from the hub then go to Alexa.amazon.com and delete the skill for hubitat. reinstall hte skill and it will install on your hub automatically

I understand you're frustrated, but why throw in the towel and give up on a great hub (better than anything else out there in my opinion) just because of a problem you haven't solved yet? It's not that it isn't possible, just not working for you at the moment.

I cannot recall setting it up the way @keltymd is suggesting, but mine has been setup for a long time, so maybe that's the way it works now. Give that a try, and if it doesn't work, contact support@hubitat.com and they will get you sorted.

keltymd, at this point I have the Hubitat Smart Home skill disabled from alexa.amazon.com.

In the HE hub itself, I have NO Echo Skill or Echo App enabled--they were deleted. I was using the "Echo Skill" as it was working before trying to add the new switch yesterday.

I tried the 2nd Alexa thing called "Echo App" (I think that was it--but it said to uninstall the "Echo Skill" from HE to prevent conflicts...I tried them both last night and neither helped.

So at this point, I have no Hubitat Smart Home skill enabled in Alexa, and nothing in HE hub dealing with Echo Skill or Echo App.

When you say " reinstall hte skill " are you meaning "hte" to be the Hubitat Smart Home skill in alexa.amazon.com and that I will not need to install the "Echo Skill App" in my hub?...that is it (Echo Skill App) will install automatically?

So again, at this point I'm dead in the water as far as Alexa is concerned if (and only if) the device I wish to control via Alexa is on Hubitat. As I said, Wink, ST, & Hue all work with Alexa.

None of the devices already discovered by ST and Wink have the same names as devices on Hubitat correct?

And, you went into the Amazon Echo Skill app on Hubitat and selected the devices you want Alexa to discover, like this?

I understood that the Echo Skill was somewhat deprecated in favor of the Echo App. Echo Skill emulates a Hue hub and was needed for some historical reason. Please correct me if im wrong. It sure could be made clearer how and why they are different.

EDIT: Correction - App is the deprecated Hue emulator and the Skill is the current one. Thanks @ogiewon!

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That is backwards. The Amazon Echo Skill is the new one. The Amazon Eco App is the old Hue emulator.

The Amazon Echo Skill Hubitat Application will be automagically installed on the HE hub when you add the "Hubitat Skill" within the Alexa App on your mobile phone.

Thanks for the reply SmartHomePrimer. Yes I am frustrated & at this point I'm not totally convinced that Hubitat was the best choice for me & my family's needs...yes they all have their problems, but HE seems to be something that one must have a lot of TIME to fine tune...time that as a small business owner I do not have.

I'm willing to keep trying anything, but lately it seems I fix one thing in HE and the next thing I know, two things are screwed up.

At this point I have to look at the WAF--she's happy just using Alexa voice to control things.

She is NOT going to load up a dashboard (which takes time to finally load up lately) to turn on her "craft room" lights or turn on a fan.

She is ready for me to throw the HE hub away and put everything back on Wink or ST and sign up for Ring for security.

Thank goodness I left some things on ST & Wink as they work flawlessly for her needs...all the "tinkering" aspect of HE she could care less about...and at this point, I myself could care less about. :slight_smile:

Yes, HE is a great hub. If you love tinkering, it is "the best!" for that. Until I get this problem solved, I think I need to move all devices back to Wink or ST--(especially the ones that my wife uses in her craft room!) :slight_smile:

I'm at work now & will work with HE more when I get home tonight. At this point I am frustrated and will look at it with a different attitude than when I left it last night. :slight_smile:
I'm sure this will get resolved..will just take some of that precious commodity I call TIME.

Thanks again for the reply...I'll keep you posted.

Correct..I did all that..checked the devices I wanted Alexa to discover...correct also that none of the Wink and ST devices have the same names. All of these in Wink, ST, Hue & even Hubitat were working yesterday & for weeks prior to me telling her to "forget all" and then re-enabling the Hubitat Smart Skill in alexa.amazon...now she sees NOTHING in Hubitat.

This started yesterday when I took the "patio lights" switch out of Wink, then added it in HE...remember, HE did find it and I could control it with HE app, but not with Alexa. I even took the patio switch out of Hubitat...re-added it into Hubitat as "basement switch" & still I can only control it with HE app & not Alexa voice...and now NOTHING in HE can be controlled with Alexa but can be controlled via dashboard or in each device settings of HE since I deleted Hubitat Alexa skill & told her to forget all & rediscover devices.

In the Echo Skill app of HE, all the devices, including the new "basement switch" (which was called "patio lights" yesterday) are all checked to be controlled by Alexa....but again, she can't see them...never even discovered the "totally removed/reset/"newly added under a different name" basement switch...it's like she is blind to Hubitat & it's devices.

I'll trudge along with this problem when I get home....I may just need a smart switch in the dog house to turn the lights on & off alone with a cheap fan in it as I will be in the dog house if I don't get wife's craft room switches & lights back on Alexa voice control for her! :slight_smile:

Honestly, I think this is perception whenever someone gets a new hub. I spent a long time tweaking Wink and trying to make things work the way I wanted when I was using it. I spent even longer trying to get SmartThings setup, and never really was as satisfied with it's performance, for specific reasons that are probably unique to me. Hubitat I had working the way I wanted in a week. I went slow, but that was the fastest I ever had a hub setup to my satisfaction. The tweaking is on-going because I want to, not because I have to.

I'm going to guess this is more learning curve than anything. I couldn't touch SmartThings without breaking a heck of a lot in the beginning. In fact, I walked away from it for several months because I couldn't figure out how to do the things I wanted to do and there was no support outside of community members.

This is important!

Two things here.
One- Don't select every device you have for use with dashboard. Only the ones you're going to use in Dashboard. Selecting a lot of devices that you're not actually using in dashboard will cause the dashboard to load slowly.
Two- Don't make your wife control lights through a phone. Put in automated lighting and physical switches or reliable buttons like Lutron Caséta Pico. Don't count on an IoT device working where your spouse, (whom is not into smart home devices like you are) is concerned. Have a physical safety net.

Well hang on, how long do think Wink is going to be around? They're not looking good and it's no surprise that will.i.am has not made a success out of them. There's unrest in the forums, lots of outages, no new products or support announced, and no product left on Home Depot shelves. Draw your own conclusion, but the industry sees them as good as dead (again).

SmartThings is a mess too. Flocks of ex-ST users here. More by the day. Terrible new app. Continuing their long tradition of cloud outages. Rumblings of them abandoning groovy (leaving all existing code useless). New hubs and devices not selling to a level profitable enough for Samsung. I'm already seeing their hubs and device prices dropping in Lowe's here in Canada because they are not selling. Lots of inventory. Nobody buying it. I'm not niaeve that I think smart home is going to sell to the level of Samsung's white goods, but I bet they were. How long do you think they'll tolerate the high cost of maintaining that devision before looking for a buyer? And if one isn't found, bye-bye SmartThings.

I agree with the Ring idea. I'm a proponent of keeping home intrusion security on a dedicated system, but with integration. I was expecting more integration with the system I own right now, but it never happened and they're not looking so hot. Ring Alarm system looked good before Amazon bought them, looking even better now. Their Amazon Guard service integrates with the Ring alarm, and although I'm not banking on it, Hubitat is at least exploring the possibility of a Ring integration and that would make me very happy. I would most likely purchase a Ring alarm system immediately if they announced a beta for testing.

:rofl: Sorry, not to pick on you specifically. I'm just amused at how often I see that word "flawlessly" used to describe SmartThings and Wink on this forum. I owned both those hubs. Never have they worked flawlessly. The only smart home product I own that has so far, after owning it for 6 months, worked "flawlessly" is my Yale YRD 256 Z-Wave Plus lock. At this point, I can say it has worked flawlessly, but every other smart home product I've owned has had some problem within a 6 month or less period. Sometimes many problems. I have to fix them to keep it all working, that's just a part of how the connected home is at this stage.

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Hey @mojoman2600, one last thing if you haven't seen it already. Here are the docs for setting up the Alexa Skill for Hubitat and Amazon Echo Skill app on the Hubitat hub. Just in case you haven't seen them, perhaps there's something you missed.

https://docs.hubitat.com/index.php?title=Amazon_Echo_Skill

And the main URL for Hubitat documentation
https://docs.hubitat.com/

Thanks SmartHomePrimer, I followed those instructs to a T last night...several times. I didn't miss a thing in it. Alexa just doesn't see a device if it's a Hubitat device for me.

I'm taking it down to parade rest (again) tonight & trying it again. I sure hope it works as I'm serious about wife ready for me to chunk Hubitat.

I appreciate your comments for WINK/ST but I seriously never had much trouble with either Wink or ST or Iris--but again my HA needs are small...Wink went down a couple of weeks ago and a couple of times & before that..but nothing serious that I can recall.. the only MAJOR outage I had with Wink was way back in 2015(?) when the Gen1 hubs were bricked.
As for ST problems...they've been few for me over the years.

I've had way more problems with HE since March..but will all due respect to HE, some is for "operator learning curve" as I was not used to such a steep learning curve ..partly because of lack of some good documentation from HE. I think most of us agree that HE needs better documentation

I spent WEEKS just trying to get 2 simple Iris keypads to work in HE. In Iris I spent minutes setting them up...a couple of years ago I spent minutes getting an Iris keypad to work with ST too with a DTH....not weeks...and again with respect to HE, the Iris shutdown and the influx of Iris refugees like me I'm sure strained the HE development staff...so I don't fault HE for this..they have done a great job handling the Iris refugees and our devices.

I like Hubitat...but I also like Wink & ST...all have their ups and downs, and just like a debate on Chevy/Ford, PC/Apple, Windows/Linux it all boils down to personal opinions.

What's the future of Wink? I don't know...it probably is on life support, but I have seen Wink Hubs appearing again in all area Home Depot stores the last few weeks in TX & Louisiana Home Depots.

If Wink folds, I move everything to ST as my HA needs are simple. These work for me now with Alexa and WAF...something that Hubitat is not doing for me currently and why I don't know.

Maybe tonight all will again be well in Hu-ville for me after taking hub down again...I sure hope so or else it will be a long Memorial Day weekend for me in the dog house eating crow as the wife keeps saying "I told you so!" :slight_smile:

Seriously, I'll give it a go tonight and keep you posted...thanks again for all the help from you & others here on this..it is definitely much appreciated!