Honestly, I think this is perception whenever someone gets a new hub. I spent a long time tweaking Wink and trying to make things work the way I wanted when I was using it. I spent even longer trying to get SmartThings setup, and never really was as satisfied with it's performance, for specific reasons that are probably unique to me. Hubitat I had working the way I wanted in a week. I went slow, but that was the fastest I ever had a hub setup to my satisfaction. The tweaking is on-going because I want to, not because I have to.
I'm going to guess this is more learning curve than anything. I couldn't touch SmartThings without breaking a heck of a lot in the beginning. In fact, I walked away from it for several months because I couldn't figure out how to do the things I wanted to do and there was no support outside of community members.
This is important!
Two things here.
One- Don't select every device you have for use with dashboard. Only the ones you're going to use in Dashboard. Selecting a lot of devices that you're not actually using in dashboard will cause the dashboard to load slowly.
Two- Don't make your wife control lights through a phone. Put in automated lighting and physical switches or reliable buttons like Lutron Caséta Pico. Don't count on an IoT device working where your spouse, (whom is not into smart home devices like you are) is concerned. Have a physical safety net.
Well hang on, how long do think Wink is going to be around? They're not looking good and it's no surprise that will.i.am has not made a success out of them. There's unrest in the forums, lots of outages, no new products or support announced, and no product left on Home Depot shelves. Draw your own conclusion, but the industry sees them as good as dead (again).
SmartThings is a mess too. Flocks of ex-ST users here. More by the day. Terrible new app. Continuing their long tradition of cloud outages. Rumblings of them abandoning groovy (leaving all existing code useless). New hubs and devices not selling to a level profitable enough for Samsung. I'm already seeing their hubs and device prices dropping in Lowe's here in Canada because they are not selling. Lots of inventory. Nobody buying it. I'm not niaeve that I think smart home is going to sell to the level of Samsung's white goods, but I bet they were. How long do you think they'll tolerate the high cost of maintaining that devision before looking for a buyer? And if one isn't found, bye-bye SmartThings.
I agree with the Ring idea. I'm a proponent of keeping home intrusion security on a dedicated system, but with integration. I was expecting more integration with the system I own right now, but it never happened and they're not looking so hot. Ring Alarm system looked good before Amazon bought them, looking even better now. Their Amazon Guard service integrates with the Ring alarm, and although I'm not banking on it, Hubitat is at least exploring the possibility of a Ring integration and that would make me very happy. I would most likely purchase a Ring alarm system immediately if they announced a beta for testing.
Sorry, not to pick on you specifically. I'm just amused at how often I see that word "flawlessly" used to describe SmartThings and Wink on this forum. I owned both those hubs. Never have they worked flawlessly. The only smart home product I own that has so far, after owning it for 6 months, worked "flawlessly" is my Yale YRD 256 Z-Wave Plus lock. At this point, I can say it has worked flawlessly, but every other smart home product I've owned has had some problem within a 6 month or less period. Sometimes many problems. I have to fix them to keep it all working, that's just a part of how the connected home is at this stage.