Help Please - No Response from Hub

[user4324]

Cant access my hub. When i try to connect when on the local network with takes me to the Remote Admin page and saying i have to pay a fee.

I have unplugged my hub trying to reset it and still nothing. Worked perfectly last night

[Slate]

Try pressing the button for 7-10 seconds on the back in the hole that is in the onbly round hole amongst the square holes. That resets the networking.

[user4324]

Thanks, just tried it and waiting ti see what happens

[danabw]

Have you changed anything on your network? New router, new access point, modified any settings on either? Rebooted your router?

[user4324]

Negative

[danabw]

@user4324

I have unplugged my hub trying to reset it

And make sure you shut down (Settings>Shutdown) before pulling the plug or you could corrupt your hub's database. Shut down, wait for red LED, then pull power.

[user4324]

I can't connect to the hub so i cant get into settings

[danabw]

If you can't get to it after the network settings reset that James suggested, try this:

http://find.hubitat.com/

[user4324]

Thanks, did that...found my hub and cant access it. I get the same error as the 2nd screen shot above

[Slate]

Try rebooting your router, switch, and any other stuff between hub and Internet.

[Sebastien]

Have you tried http://hubitat.local ?

Or possibly Http://hubitat.local:8081 if the hub interface isn’t working…

[user4324]

The only thing I didnt reboot was my switch....never would have thought. Rebooted my switch and everything is working now. The devil is always in the details.

Thank you everyone for your assistance

[Slate]

Glad to help.

[danabw]

@user4324

The devil is always in the details.

No. Clearly he is hiding inside your switch.

Glad you're up and running again.

[user4324]

very true... thanks again!

[wissam.kazan]

i have the same issue and the updates didnt fix it. i need to restart my hub when this happens. many users have the same issues on your forum and this all started happening very recently. i have a c7.

[marktheknife]

I’m not sure I understand how your post is related to the OP’s problem, or even what exactly is the issue you’re having.

OP solved their problem accessing their hub by rebooting a network switch. So that was a problem, and solution, specific to their home.

If you’re having problems accessing your hub, please create a new thread if you’d like help troubleshooting.