I was given a Hubitat C-5 hub that was previously registered. This hub was given to me and I would like to re-register it but when I get to the registration page I'm prompted for my email address, password & password verify. After I enter all that information and press the Register button the following message appears: "An account with the given email already exists." I'm stuck at this point. I'm able to log into the hub but I can't associate it with my account. I'm not sure what to do at this point. Any help/suggestions would be appreciated.
Contact support by using the email at the top of this page. I am not exactly sure what they will ask you to do, but they are probably the only ones who can do (on the back end) what needs to be reset.
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Scott, thanks for your prompt reply. I sent support an email yesterday describing the situation and hopefully they will provide a solution that doesn't require me to jump through hoops. I have yet to hear back from them. Do you know how long it typically takes them to respond?
Thanks,
Greg S. Key
Looks like it just needs to have a full reset done:
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Thanks for your prompt reply. I'm not exactly sure what it takes to do a full reset. Is that the same as the 'Reboot Hub' option on the settings page?
Thanks, Greg S. Key
Thanks again. I'll check out the link.
Greg S. Key
